From Weeks to Days: Reimagining Grievances & Appeals on a Single Platform

Centers for Medicare & Medicaid Services (CMS)-mandated timelines for grievances and appeals aren't getting more forgiving; but most payer organizations are still managing this critical workflow across disconnected systems.

Join Elevsis Delgadillo (Keenstack), Milind Shah (ServiceNow), and Vishakha Sant (ServiceNow) for a practical look at what it takes to bring G&A onto a single platform.

You'll walk away with insights on how to:

Consolidate intake, investigation, decision tracking, and regulatory reporting to reduce resolution times and eliminate audit risk
Give members a transparent, friction-free experience that builds trust instead of eroding it
Stay ahead of CMS compliance requirements without the operational drag of disconnected systems