Healthcare Operations: Give time back to the people who care

Most hospitals still run critical operational work across a patchwork of IT ticketing tools, CMMS systems, emails, and spreadsheets—and very little of it is visible from the systems your care teams use every day.

ServiceNow Healthcare Operations is designed to change that by embedding a shared operational system of record alongside your EMR and connecting IT, facilities, biomed, HR, and service operations on a single AI-ready platform.

In this 30-minute session, attendees will discover how health systems are eliminating operational friction between clinical and support teams to:

Give care teams one place to submit any operational requests—no more hunting for the right contact or system
Get requests to the right support team automatically, without manual triage or follow-up
See exactly where every request stands, from submission to resolution, without chasing anyone down
Spend less time navigating internal processes and more time focused on patients
Get more out of the EMR investment you've already made — no new tools required

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Patrick Kreider

CRM Account Executive
Servicenow

Host

Erin Smithouser, MSN, RN

Healthcare CRM Architect
ServiceNow

Panelist