ITOM Foundations & Autonomous IT Workshop

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ITOM Foundations & Autonomous IT Workshop

Thursday, March 19, 2026 | 9:00 AM-2:00 PM
Targa Resources Office | 811 Louisiana St - Ste 2000, Houston, TX 77002

Check-in with reception on the 20th floor

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What to Expect

Get ready for an immersive experience filled with innovation, learning, and collaboration

Innovation Showcase

Experience the latest ServiceNow platform innovations, AI capabilities, and see live demonstrations of cutting-edge solutions.

Expert Insights

Learn from industry leaders, certified experts, and successful customers sharing their transformation stories and best practices.

Hands-On Learning

Participate in interactive workshops, breakout sessions, and hands-on labs designed to enhance your technical skills.

Networking Opportunities

Connect with peers, partners, and ServiceNow professionals during dedicated networking sessions and casual meetups.

Ready to join us? Register now to secure your spot

Unlock AI-powered, autonomous IT services with ServiceNow.

In an AI-driven world, responsive IT service depends on a strong data foundation and intelligent automation. A robust CMDB is essential for understanding relationships across IT, improving visibility, reducing risk, and enabling continuous service improvement. When combined with AI, it becomes a powerful enabler for better self-service, streamlined operations, and more effective support experiences.

Join this hands-on, half day workshop to learn how ServiceNow brings ITOM foundations and autonomous IT together. You’ll gain practical insight into CMDB data foundations, CSDM, and best-practice data ingestion, while exploring how AI can deflect requests, reduce manual agent work, generate knowledge automatically, and streamline admin experiences. This collaborative session is ideal for IT leaders, CMDB teams, and ServiceNow practitioners.

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Why Attend?

Join us for a day of innovation, learning, and networking with the ServiceNow community

Expert Speakers

Learn from industry leaders and ServiceNow experts sharing real-world insights and best practices.

AI Innovation

Discover how AI-powered workflows can transform your business operations and drive efficiency.

Success Stories

Hear from organizations that have successfully implemented ServiceNow solutions at scale.

Networking

Connect with peers, partners, and ServiceNow professionals to expand your network.

Event Agenda

Three days of innovation, learning, and networking

March 15
Day 1
March 16
Day 2
March 17
Day 3

8:00 a.m. - 9:00 a.m.

Registration & Breakfast

Main Lobby

9:00 a.m. - 10:00 a.m.

Opening Keynote: The Future of Work

Main Hall

10:30 a.m. - 11:00 a.m.

AI-Powered Workflows in Action

Room A

11:30 a.m. - 12:00 p.m.

Customer Success Stories

Main Hall

12:00 p.m. - 1:00 p.m.

Networking Lunch

Terrace

1:00 p.m. - 2:00 p.m.

Breakout Sessions Track 1

Rooms A-C

2:30 p.m. - 3:00 p.m.

Platform Deep Dive

Main Hall

3:00 p.m. - 3:30 p.m.

Coffee Break & Demos

Demo Area

3:30 p.m. - 4:30 p.m.

Closing Session & Q&A

Main Hall

9:00 a.m. - 5:00 p.m.

Day 2 Session

9:00 a.m. - 5:00 p.m.

Day 2 Session

Featured Speakers

Learn from industry leaders and ServiceNow experts

Milind Shah

Head of Payer
ServiceNow

Michael Wallner

Our Sponsors

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Questions? Please reach out to AMSWorkshops@servicenow.com

Event Venue

Targa Resources Office

811 Louisiana St - Ste 2000, Houston, TX 77002

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