About this event
An invitation-only morning for senior leaders navigating the next frontier of Know Your Customer, where regulatory necessity becomes a driver of trust, efficiency, and growth.
Financial institutions spend billions on compliance while KYC remains a friction point slowing onboarding, frustrating clients, and absorbing analyst capacity that should be spent on judgment, not data gathering. This breakfast brings together three perspectives to have an honest conversation about where the industry is heading and what it takes to get ahead.
Why this matters now
- 6–9% of global GDP is lost annually to financial crime and weak KYC processes
- €1B+ average fines per major AML enforcement action in Europe since 2022
- 60–80% of KYC review processes still rely on manual, paper-based workflows
- 3× faster onboarding when KYC is digitised and orchestrated end-to-end
DORA, AMLD6, and the EU Anti-Money Laundering Authority (AMLA) are raising the bar. At the same time, slow and repetitive KYC requests erode client trust and in a competitive market, institutional clients increasingly choose their banking partner partly on the quality of the onboarding experience.
What you'll explore
This is not a product pitch. It's a peer gathering structured around the questions senior leaders are actually wrestling with.
EY will share their perspective on the future of KYC/CDD macro trends, regulatory trajectory, and where real competitive differentiation is emerging for early movers.
Triodos Bank will give a candid account of their KYC/CDD transformation what they changed, what worked, what surprised them, and what they'd do differently. Triodos is the first KYC customer to go live on ServiceNow in the Netherlands.
A structured peer roundtable will give attendees the floor to share their own KYC/CDD priorities, constraints, and approaches off the record, without the usual conference filter.
Programme
08:00 – Registration & Breakfast Arrive, connect with peers, and enjoy breakfast. Informal networking before the programme begins.
08:30 – Opening Remarks Joint welcome from ServiceNow and EY — framing the morning and the questions we'll explore together.
08:45 – "Beyond Compliance: How KYC Becomes a Competitive Advantage" (EY) EY's perspective on the future of KYC/CDD — where the industry is heading, what's holding organisations back, and where the real opportunities lie for those willing to act now.
09:30 – Coffee Break A pause for informal conversation between sessions.
09:45 – "From Policy to Practice: Triodos Bank's KYC Journey" (Triodos Bank) A candid look at how Triodos transformed their KYC/CDD operations — the business case they built, the implementation realities, lessons learned, what worked, and what's next.
10:15 – Q&A with Triodos Bank Open floor for questions on Triodos Bank's transformation journey — the unfiltered version.
10:30 – Peer Discussion: Shared KYC/CDD Challenges & Priorities A facilitated exchange. Attendees share their own priorities, constraints, and approaches — structured, candid, and off-the-record.
10:50 – Closing Remarks & Next Steps Key takeaways from the morning and a look at where the conversation continues.
11:00 – End of Programme Continued informal networking for those who wish to stay on.
Who should attend
This breakfast is designed for senior leaders with active accountability for KYC/CDD strategy, compliance, or transformation:
- Chief Compliance Officer
- Head of KYC / AML
- Chief Risk Officer
- Head of Financial Crime
- CIO / CDO
- VP Financial Crime Operations
Places are strictly limited.