Get exclusive insights and network directly with your peers.
Join ServiceNow in Montréal on Wednesday, March 19, 2025 or Thursday, March 20, 2025 for a free, one-day workshop designed to help you unlock the value of the Now Platform®. This program is designed to bring together customers like you for a collaborative, hands-on session to learn tips and tricks, best practices, and powerful strategies to get the most out of your investment. Get exclusive insights and network directly with your peers.
ServiceNow Learning Lab is a free event series. Don’t miss out! Space is limited.
Wednesday, March 19: 8:30AM - 4:00PM
Put AI Agents to Work for Service Operations
Gain hands-on experience with the ServiceNow AI Platform for Service Operations in this one-day workshop. Learn to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. Discover how to increase efficiency through automatic chat summarization, incident resolution, and knowledge article generation. Explore building agentic skills and learn about our vision and roadmap for ServiceNow AI Agents.
Boost Productivity with Employee Service Delivery and Agentic AI
Help participants understand how to cut costs through greater operating efficiencies by delivering seamless employee and agent experiences powered by purpose-built workflows. Get hands-on experience that will demonstrate how employees access a unified portal for enterprise-wide service delivery, how agents can resolve employee inquiries and requests faster via intelligent workspaces, and how Agentic Al can augment overall service delivery while driving efficiency, accelerating productivity and reducing risk.
Thursday, March 20: 8:30AM - 4:00PM
Accelerate Business Automation with ServiceNow+Al
ServiceNow Platform + Al can revolutionize your automation journey. Experience firsthand why the ServiceNow Platform is the premier application development and automation solution for any workflow. Through interactive sessions and guided activities, you'll learn how to harness the power of low-code development and Al to drive efficiency and innovation across your organization.
Agenda
Click into each header for session details
Wednesday, March 19th
Thursday, March 20th
8:30 AM - 9:00 AM: Arrivals, Breakfast & Registration
9:00 AM - 4:00 PM: Learning Labs
9:00am - 9:30am:
Welcome and Introductions
9:30am - 10:00am:
ServiceNow's GenAI Approach
10:00am - 10:30am:
Employee Experience
10:30am - 10:45am:
Break
10:45am - 12:00pm:
Agent & Admin experience
12:00pm - 1:00pm:
Lunch
1:00pm - 2:15pm:
AI Platform Lab - ITSM & ITOM Use Cases
2:15pm - 2:30pm:
2:30pm - 3:00pm:
Partner Showcase
3:00pm - 3:30pm:
Where Next: ITSM and ITOM AI Platform Roadmap
3:30pm-4:00pm:
Wrap up and Ask the Experts - Where can AI Agents for Service Operations help you!
9:00am - 9:15am:
9:15am - 10:00am:
Opening Keynote and Now on Now Demonstration
Lab Introduction, Demonstration, and Provision Instances
Hands-On Lab Experience (Part I - HRSD Use Cases)
1:00pm - 2:30pm:
Hands-On Lab Experience (Part II - GenAI Use Cases)
2:30pm - 2:45pm:
2:45pm - 3:15pm:
Partner Showcase - Best Practices and Approach
3:15pm - 3:45pm:
Tools & Resources
3:45pm-4:00pm:
Closing and Next Steps
Learning Lab: Accelerate Business Automation with ServiceNow+Al
Introductions & App Engine Innovation keynote
Roadmap / AI demo
10:00am - 12:00pm:
Hands-on instructor-led Enablement
Build your first low-code app with App Engine
1:00pm - 1:30pm:
Cont. Hands-on instructor-led Enablement
1:30pm - 2:15pm:
Facilitated use case ideation session
Split into teams and discuss use case scenarios
2:15pm - 3:30pm:
Hands-on team build
Each team builds a low-code solution with App Engine
3:30pm - 3:40pm:
3:40pm - 4:00pm:
Teams presentation
6650 Rue Saint-Urbain #500, Montréal, QC, Canada