Name
ServiceNow on ServiceNow: How We Deployed Our First L1 Service Desk AI Specialist for IT
Date & Time
Wednesday, October 7, 2026, 3:30 PM - 4:00 PM
Speakers
Description
ServiceNow's Digital Technology team deployed an autonomous AI worker that resolves common L1 IT issues before a human ever gets involved. In this session, we walk through how we built, tested, and launched our first AI Worker in production — what it handles, how we governed it, and what we learned along the way. A real customer zero story from the team that runs ServiceNow's own IT.
Location Name
Breakout 2
Full Address
Motorworld Munich
Am Ausbesserungswerk 8
München 80939
Germany
Am Ausbesserungswerk 8
München 80939
Germany