Registration Closed: ServiceNow AI Summit Munich

See how one platform unifies all your AI, data, and workflows across every corner of your business.

Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you. ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.

Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you. Discover special insights tailored to production-centric industries, and how leading organizations in this sector are driving operational transformation with AI.

Please be aware, this Summit is aimed at our customers, prospects, suspects, and sponsoring partners. If you're registering as a sponsor, please note that sponsor tickets are allocated exclusively through your project lead — please reach out to them directly to secure your spot.

Can't make Munich? No problem — we're bringing the same energy and expert insights to Frankfurt on November 3.

8:30 a.m. - 9:30 a.m.

Registration & Partner Expo

9:30 a.m. - 10:30 a.m.

Opening Keynote: AI That Works, Workflows That Act

Philip Carter, GVP, Corporate Strategy, ServiceNow Yiran Hou, Advisory Solution Consultant, ServiceNow Alexander Blanckarts, Vice President/ SVP, Dirk Rossmann GmbH Dirk Muthig, CTO, Porsche Informatik

Plenary

11:00 a.m. - 12:00 p.m.

Exchange Roundtable: Exchange Roundtable: The Path to Agentic Go-Live: From Pilot to Production

11:00 a.m. - 11:30 a.m.

ServiceNow for Manufacturing: Connected Operations, Exceptional Efficiency

Juergen Schoen, Head of Manufacturing GTM, EMEA, ServiceNow

Breakout 1

11:00 a.m. - 11:30 a.m.

Autonomous CRM: Smarter Service, Faster Sales

David Peters, Director, CRM Sales, ServiceNow

Breakout 2

11:00 a.m. - 11:30 a.m.

Autonomous IT: Focus People on What Matters

Florian Moser, Senior Manager, ServiceNow Inc.

Plenary

11:45 a.m. - 12:15 p.m.

Connect and protect critical operations: See, secure, and manage every OT Asset

Juergen Schoen, Head of Manufacturing GTM, EMEA, ServiceNow

Breakout 1

11:45 a.m. - 12:15 p.m.

Customer Session MHP - Unlocking AI for CRM Without Giving Up Governance

Alexander Walczuch, CSM Lead ServiceNow, MHP Abbes Ghaddar, Manager, MHP

Breakout 2

11:45 a.m. - 12:15 p.m.

Customer Session - How Infineon pioneered Agentic AI for HR

Michael Fried-Kaplan, Architect, Infineon Technologies AG Kevin Kandathil, Vice President HR Strategy & Digital, Infineon Technologies AG

Plenary

12:15 p.m. - 1:15 p.m.

Lunch & Expo Break

1:15 p.m. - 2:15 p.m.

Exchange Roundtable: Exchange Roundtable: The Path to Agentic Go-Live: From Pilot to Production

1:15 p.m. - 1:45 p.m.

Sponsor Session Deloitte - Turning OT Visibility into Operational Excellence with Armis: Lessons learned from a Transformation Journey

Julia Streitenberger, Manager OT Security, Deloitte Ralf Faix, Manager OT Security, Daimler Truck AG

Breakout 1

1:15 p.m. - 1:45 p.m.

ServiceNow on ServiceNow: Delivering Exceptional Self-Service With AI

Dirk Ramhost, Chief Transformation Officer, (CTO), ServiceNow

Breakout 2

1:15 p.m. - 1:45 p.m.

Building the most-fan centric sports league: Bundesliga creates the most Fan-Centric Sports League through Multichannel CRM

Alexander Altenhofen, SVP Product & Technology, Bundesliga Media GmbH

Plenary

2:00 p.m. - 2:30 p.m.

Sponsor Session Accenture - From AI Assistants to AI Coworkers: Making Autonomous Work Enterprise-Ready

Vinaykumar Biyani, ServiceNow AI Engineer, Accenture Athanasios Petalas, Alliance Manager, Accenture Anne Schwerk, Senior Manager, Accenture

Breakout 1

2:00 p.m. - 2:30 p.m.

Securing the Invisible AI Workforce — Are You Ready?

Felix Muckenfuss, SSE Risk & Security, ServiceNow

Breakout 2

2:00 p.m. - 2:30 p.m.

ServiceNow EmployeeWorks: The AI Front Door for Employees

Lukas Renner, Senior Advisory Solution Consultant, EmployeeWorks, ServiceNow

Plenary

2:45 p.m. - 3:45 p.m.

Exchange Roundtable: The Path to Agentic Go-Live: From Pilot to Production

2:45 p.m. - 3:15 p.m.

Sponsor Session T-Systems - Sovereign Enterprise AI in ServiceNow

Matthias Hertel, TeamLead Professional Services, operational services GmbH & Co. KG Kay Kobusch, CTO Business Automation, T-Systems International GmbH

Breakout 1

2:45 p.m. - 3:15 p.m.

From AI Chaos to Control: Govern and Secure ANY AI

Julia Eberl, Director of Sales, ServiceNow

Breakout 2

2:45 p.m. - 3:15 p.m.

Customer Session Siemens Healthineers - One Front Door, Infinite Possibilities: How Siemens Healthineers Unifies Employee Services with EmployeeWorks and Moveworks

Nicole Hulst, Head of Digital Workflows Tooling, Siemens Healthineers AG

Plenary

3:30 p.m. - 4:00 p.m.

Sponsor Session EY - From AI Ideas to Trusted AI: Operationalizing AI Governance and EU AI Act Compliance with ServiceNow

Laura Hirschfeld, Senior Consultant ServiceNow, EY Matthias Rätz, Senior Consultant, EY

Breakout 1

3:30 p.m. - 4:00 p.m.

ServiceNow on ServiceNow: How We Deployed Our First L1 Service Desk AI Specialist for IT

Dirk Ramhost, Chief Transformation Officer, (CTO), ServiceNow

Breakout 2

3:30 p.m. - 4:00 p.m.

Customer Session DHL - How to balance platform modernization and AI Innovation within the largest global logistic company

Phillipp Ohl, Head of Service Automation Platforms & Transformation, DHL IT Services

Plenary

4:30 p.m. - 5:00 p.m.

Locknote - Racing on Data: How Elite Teams put AI to work

Andy Schleck, CEO, Lidl Trek

Plenary

5:00 p.m. - 6:00 p.m.

Networking Drinks

9:30 a.m. - 10:30 a.m.

Opening Keynote: AI That Works, Workflows That Act

Plenary

11:00 a.m. - 11:30 a.m.

Autonomous IT: Focus People on What Matters

Florian Moser, Senior Manager, ServiceNow Inc.

Plenary

11:45 a.m. - 12:15 p.m.

Customer Session - How Infineon pioneered Agentic AI for HR

Michael Fried-Kaplan, Architect, Infineon Technologies AG Kevin Kandathil, Vice President HR Strategy & Digital, Infineon Technologies AG

Plenary

1:15 p.m. - 1:45 p.m.

Building the most-fan centric sports league: Bundesliga creates the most Fan-Centric Sports League through Multichannel CRM

Alexander Altenhofen, SVP Product & Technology, Bundesliga Media GmbH

Plenary

2:00 p.m. - 2:30 p.m.

ServiceNow EmployeeWorks: The AI Front Door for Employees

Lukas Renner, Senior Advisory Solution Consultant, EmployeeWorks, ServiceNow

Plenary

2:45 p.m. - 3:15 p.m.

Customer Session Siemens Healthineers - One Front Door, Infinite Possibilities: How Siemens Healthineers Unifies Employee Services with EmployeeWorks and Moveworks

Nicole Hulst, Head of Digital Workflows Tooling, Siemens Healthineers AG

Plenary

3:30 p.m. - 4:00 p.m.

Customer Session DHL - How to balance platform modernization and AI Innovation within the largest global logistic company

Phillipp Ohl, Head of Service Automation Platforms & Transformation, DHL IT Services

Plenary

11:00 a.m. - 11:30 a.m.

ServiceNow for Manufacturing: Connected Operations, Exceptional Efficiency

Juergen Schoen, Head of Manufacturing GTM, EMEA, ServiceNow

Breakout 1

11:45 a.m. - 12:15 p.m.

Connect and protect critical operations: See, secure, and manage every OT Asset

Juergen Schoen, Head of Manufacturing GTM, EMEA, ServiceNow

Breakout 1

1:15 p.m. - 1:45 p.m.

Sponsor Session Deloitte - Turning OT Visibility into Operational Excellence with Armis: Lessons learned from a Transformation Journey

Julia Streitenberger, Manager OT Security, Deloitte Ralf Faix, Manager OT Security, Daimler Truck AG

Breakout 1

2:00 p.m. - 2:30 p.m.

Sponsor Session Accenture - From AI Assistants to AI Coworkers: Making Autonomous Work Enterprise-Ready

Vinaykumar Biyani, ServiceNow AI Engineer, Accenture Athanasios Petalas, Alliance Manager, Accenture Anne Schwerk, Senior Manager, Accenture

Breakout 1

2:45 p.m. - 3:15 p.m.

Sponsor Session T-Systems - Sovereign Enterprise AI in ServiceNow

Matthias Hertel, TeamLead Professional Services, operational services GmbH & Co. KG Kay Kobusch, CTO Business Automation, T-Systems International GmbH

Breakout 1

3:30 p.m. - 4:00 p.m.