Moving agents from pilot to production requires customers to navigate a critical journey: understanding what ServiceNow AI capabilities actually do, recognizing why they need to deploy them, identifying and resolving blockers, and learning how to deploy skills first, then agents. In this roundtable, experts exchange how they're guiding customers through that progression—the conversations that clarify capabilities, the blockers that derail go-live, and the sequencing that moves teams from pilot confidence to production scale. We'll also cover what it takes on the organization side: stakeholder buy-in, governance guardrails, and the org changes that make agents stick. Bring your go-live questions and leave with practices from peers who've already made the leap.