This session will focus on automating crisis management and disaster recovery workflows using ServiceNow's BCM application. The importance of effective crisis management and disaster recovery capabilities cannot be overstated, especially when a crisis strikes threatening to disrupt business - impacting customers, stakeholders, technology, and revenue. Here at ServiceNow we have automated the management of global crisis and technical disaster recovery events using our BCM application. Whether it is a Political conflict, a thundering hurricane or critical system testing - BCM application enable effective crisis management and disaster recovery for these events using automated workflows which accelerate our response by activating in time, notifying recovery teams, assigning tasks, and using AI agents to summarize tasks and response steps. Enabling us to provide world class undisrupted service to our customers.