Rashid Shakil is a Sr. Staff Security Product Strategist at ServiceNow, part of the Security Now on Now team, where he operates as an internal practitioner and “customer zero.” He translates real-world SOC and enterprise risk operations into repeatable use cases, value narratives, and best practices that accelerate customer and partner adoption. His current focus spans AI-assisted SecOps workflows, major incident response, and integrated risk management, driving measurable outcomes such as faster response, reduced risk, and trusted operations. Rashid regularly presents these insights through executive briefings, industry webinars, and customer sessions.
Andy Struys is an Sr. Staff Outbound product manager with over 20 years of experience in IT systems management, spanning presales, solution architecture, enterprise technology, and product management.

He specializes in translating ServiceNow capabilities into clear customer value, compelling product narratives, and effective go-to-market strategies.
Known for his engaging, interactive sessions, Andy regularly speaks at industry events across Europe and has been deeply involved in large-scale digital transformation initiatives at various European institutions over the past five years.

With a broad, end-to-end perspective on ServiceNow workflows, Andy focuses on how integrated solutions drive measurable business outcomes, helping organizations maximize value across their digital transformation journeys.