Name
Exchange Roundtable : Self-service that actually deflects
Date & Time
Wednesday, October 21, 2026, 3:30 PM - 4:45 PM
Description

Is your self-service actually reducing demand, or just shifting where tickets start? In this session we will discuss what separates useful self-service from another front door for support: the channels that genuinely deflect, the points where users give up, and the changes that move the needle beyond portal visits to real avoidance.

Location Name
Building H rooms
Full Address
ServiceNow Global HQ
2225 Lawson Lane
Santa Clara, CA 95054
United States