Join an exclusive forum designed for leaders and experts in the field of Operational Technology (OT). Discover how top companies are reimagining OT — and how ServiceNow is driving innovation, efficiency, and security across industrial environments.
Real-World Best Practices & Customer Stories Hear directly from OT leaders about their journeys and lessons learned.
Live Demonstrations & Solutions Explore OT-specific workflows, Industrial Connected Workforce (ICW), and shopfloor tools in action.
Interactive Sessions & Networking Exchange ideas on current challenges, emerging trends, and success factors in OT.
OT Meets IT Discover how integrated service architectures are breaking down silos and enabling end-to-end visibility.
The OT Leadership Forum offers a unique opportunity to gain strategic insight into how leading organizations are managing and modernizing their OT landscapes. You’ll discover how ServiceNow addresses complex operational challenges with scalable, real-world solutions — while connecting with peers and pioneers shaping the future of digital operations. Most importantly, you'll have a voice in the ongoing evolution of ServiceNow's OT vision and roadmap.
- Heads of OT, Plant Managers, and Production Leaders
- Digital Transformation Experts and CIO Office Representatives
- Customers, Prospects, and Innovation Drivers from industrial sectors
ongoing evolution of ServiceNow's OT vision and roadmap.
9:00 AM - Arrival & Registration
Take a moment to arrive, connect with fellow guests, and ease into the day in a relaxed, informal atmosphere.
9:30 AM - Opening & Vision Setting
Personal welcome and a look at challenges and opportunities in manufacturing OT.
Quick preview of today's themes.
9:45 AM - Thought Leadership: The Future of OT in Manufacturing
Discover key global trends shaping the future of Operational Technology. Learn how organizations worldwide are strengthening security, boosting resilience, and aligning OT strategies with sustainability goals.
10:30 AM - Peer Echange & Networking
Breakout to share challenges and successes.
11:00 AM - Demo 1: Industrial Connected Workforce (ICW)
The ICW Core application allows industrial workers and leaders to:
- Define the organizational structure and layout of their shop floor environments
- Set up shift patterns for use when planning tasks
- Create and use an industrial knowledge base
- Quickly find and execute industrial fasks
11:15 AM - Break
Time to stretch, grab coffee, and recharge.
12:00 PM - Networking Lunch
Enjoy a delicious lunch, offering an opportunity to refuel, network, and connect with fellow participants in an informal setting.
1:00 PM - Industry Perspective: Lessions from the Field
Gain real-world insights from the front lines of OT transformation. Hear directly from industry leaders about the challenges they’ve faced, what’s worked, and the practical lessons they’ve learned driving innovation on the shop floor.
1:30 PM - Demo 2: Manufacturing Commercial Operations & AI
See how AI and connected operations come together to drive smarter, faster decision-making in manufacturing. This live demo showcases real use cases that optimize workflows, improve visibility, and boost operational resilience.
Customer Speaker: Hamilton
2:00 PM - Peer Exchange & Networking
2:30 PM - Demo 3: AI in Action for Manufacturing OT
Experience how AI is transforming OT environments in real time. This demo highlights practical applications that enhance efficiency, predict issues before they occur, and unlock new levels of automation across the factory floor.
2:50 PM - Closing & Takeaways
We’ll wrap up the day with key insights, actionable takeaways, and next steps to help you accelerate your OT transformation journey. Don’t miss this final opportunity to reflect, connect, and plan ahead.
3:00 PM - Apero
Unwind and network with peers over drinks and light bites. A relaxed close to the day with great conversations and new connections.
Contact: If you have any questions regarding the Event please contact us.
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
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