As citizens expect faster, more personalized interactions, government agencies must leverage digital tools to transform service delivery. AI, data analytics, and user-friendly platforms are key to improving accessibility, responsiveness, and overall service quality. By adopting these innovations, agencies can create more efficient, citizen-centric experiences that build trust and satisfaction.

 

• Personalizing citizen services using AI
• Expanding access through user-friendly platforms
• Enhancing service quality with insights from data analytics

 

Moderator: Andrej Danko, VP & GM, Public Sector Digital Services, ServiceNow

 

Panelists:

• Ima Okonny, Assistant Deputy Minister, Employment and Social Development Canada
• Aaron Smith, EY Partner - Public Sector and Health Consulting - Digital Strategy and Innovation 
• CJ Ritchie, Ex-Associate Deputy Minister and Government Chief Information Officer for the Government of BC