As citizens expect faster, more personalized interactions, government agencies must leverage digital tools to transform service delivery. AI, data analytics, and user-friendly platforms are key to improving accessibility, responsiveness, and overall service quality. By adopting these innovations, agencies can create more efficient, citizen-centric experiences that build trust and satisfaction. 

• Personalizing citizen services using AI
• Expanding access through user-friendly platforms
• Enhancing service quality with insights from data analytics

Moderator: Andrej Danko

Panelists:

• Ima Okonny
• Aaron Smith: EY Partner 
• CJ Ritchie