Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.
ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.
Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.
Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!
Join our experts for a hands-on workshop on Monday, August 24, 2026. This full-day event brings together customers like you for a collaborative session where you'll work directly in the platform to learn tips and tricks, best practices, and powerful strategies that maximize your ServiceNow investment. Experience firsthand how ServiceNow acts as the AI control tower for business reinvention, with a unified platform that delivers powerful outcomes across every corner of the enterprise.
ServiceNow AI Summits and Learning Labs are free to attend events.
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Join our leaders as they reveal their groundbreaking plans for ServiceNow and the game-changing impact of AI. Get the insights you need to shape your organization's AI journey.
Elevate your AI game with best practices and inspiring success stories—straight from top industry experts and partners.
Learn how authentic leadership creates pathways for underrepresented talent and gain practical strategies to mentor, sponsor, and build a legacy for future diverse leaders.
Expert-led, peer-to-peer discussions centered on deployment, adoption, and executing your roadmap to achieve strong business outcomes. Hear how others are driving results and walk away with strategies you can put into action right away.
August 24Learning Lab
August 25AI Summit
Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.
This workshop introduces Unified Security Exposure Management (USEM)—ServiceNow’s AI-enhanced, next-generation solution for managing vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in a single, unified system. Participants will explore how USEM transforms traditional Vulnerability Response by consolidating configuration, reporting, and remediation workflows across all exposure types, while also leveraging Generative AI insights to accelerate prioritization and decision-making.
Through hands-on activities, attendees will experience the new Security Exposure Management Workspace, gaining visibility across their full exposure landscape, learning to prioritize exploitable risks, streamlining remediation tasks, and operationalizing standardized configurations. This lab showcases how USEM’s AI-powered insights and unified operating model help organizations reduce risk faster and deliver a more consistent, scalable security program.
What if your IT operations could run themselves? ZERO outages. ZERO asset blind spots. ZERO touch IT. ZERO strategy drift. This is Autonomous IT enabled by the ServiceNow AI Platform. In this hands-on workshop you will automate workflows across IT operations, asset, portfolio management, and service delivery. This workshop is designed for technology leaders and professionals interested in persuing an Autonomous IT Strategy. All attendees will leave with a "ZERO" strategy to guide their organization towards Autonomous IT. Seeing is believing. Come see what's possible.
Learn how the ServiceNow AI Platform can accelerate your journey to Autonomous IT by strengthening your data foundation for Service Operations. In this Data Foundations workshop, you’ll explore how AI-driven ingestion, governance, and insights improve technology inventory and dependency accuracy, reduce operational risk, and boost IT efficiency across the enterprise. You’ll also gain practical strategies to align your CMDB with the Common Service Data Model (CSDM) on the ServiceNow AI platform, streamline data onboarding from multiple sources, and establish scalable governance to optimize IT operations. Take away actionable techniques and technical expertise that drive real business outcomes.
In this one-day, hands-on workshop, you'll learn to build AI Agents and deploy them within HR workflows. Through hands-on exercises, you'll create an AI Agent, build the tools to support it, and see how it handles real work — not just demos. Exercises cover building an AI Agent for HR service delivery, using Skill Kit to create a custom AI skill, and leverage pre-built AI Experiences to help deflect and reduce case closure times.
Kickstart your Agentic AI journey in CSM with the foundational knowledge and best practices to confidently build your first AI Agent for Customer Service Management or even your Industry product! Follow along an interactive journey from using generative AI to enhance customer self-service to using agentic AI to boost live agent productivity — ending with how admins efficiently configure and optimize AI Agents to deliver personalized, scalable and customer-centric solutions powered by AI.
More information coming soon.
Retailers face a hard truth: half your customers walk away after just one bad shopping experience. With 80% of retail sales still in-store, running stores on fragmented systems costs you more than you think. Discover how ServiceNow connects store operations, customer service, and field service teams on one platform. Associates get answers fast. Agents see full customer context. AI handles the routine work. The result: every store runs like your best store and your customers keep coming back.
AI is only as reliable as the infrastructure beneath it. In this session, we explore one of the most overlooked challenges in enterprise AI — the operational gap between the infrastructure companies are investing in and their ability to govern, maintain, and communicate around it in real time. See how ServiceNow's Digital Infrastructure Operations Suite gives infrastructure and operations teams complete asset visibility, automated maintenance, and proactive stakeholder communication on one platform — so your data center is optimized and ready for any AI workload or workflow. Walk away knowing what it takes to make your digital infrastructure ready for whatever AI demands next.
Manufacturers are facing serious headwinds: supply chain disruptions, operational complexity, rising customer expectations, and disconnected systems. AI agents are now critical to staying competitive. Learn how ServiceNow deploys AI across CRM, the digital factory, supply chain, and employee operations on one platform to improve visibility, speed, and coordination.
Healthcare and life sciences orgs spent years and millions connecting systems. But when workflows break, data scatters, risk climbs, and outcomes suffer. Clinical ops stall. Production floors go dark. Plan members wait. Teams toggle screens and manually chase what should flow automatically. The ServiceNow AI Platform changes that. AI agents finish work, not just pass data. They pull context, make decisions, trigger next steps, and keep workflows moving without human intervention. Learn how AI agents can eliminate friction and give teams more time back for patient care and treatment innovation.
Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that.
ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business.
Join us to learn more about how to put AI to work for people.
Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders.
Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos.
Hear from our sponsors as they share innovative solutions, industry insights, and real-world success stories that are helping organizations maximize the impact of the ServiceNow platform.
Today’s AI falls short for employees. Copilots summarize but can’t execute while other tools break outside their own systems. Employees are left stitching work across applications, chasing approvals, and finishing what AI starts. ServiceNow EmployeeWorks changes that. It provides your entire workforce one AI front door to search and act across every system. Requests get resolved, approvals route, answers surface, and workflows execute according to your business policies and context.
Does your team spend more time fighting broken sales processes than closing deals? Complex quoting drags on, forecasts are guesswork, approvals get lost between systems, and order handoffs require constant follow-up. ServiceNow Sales & Order Management eliminates these friction points and puts you back in control of your revenue engine with AI-powered workflows from lead to quote to order. See how customers are cutting cycle times, boosting seller productivity, and accelerating revenue growth.
Customer service reps burn hours switching between systems, retyping responses, and chasing approvals instead of helping customers. Turnover skyrockets. Rehiring and training costs spiral. Sound familiar? Customer Service Management flips that. AI agents triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch. Cases close faster, productivity soars, and burnout drops while satisfaction climbs. Learn how to eliminate rep burnout and cut resolution time in your organization.
Gone are the days of service agents toggling between five systems, reps building quotes in spreadsheets, and customers stuck in endless loops with no resolution in sight. With ServiceNow Autonomous CRM, cases resolve end-to-end without the runaround, quotes get out the door fast, and customers actually get answers — not just redirects. Join this session to see our latest product innovation in action
HR teams are drowning in manual busywork—approvals, tickets, fragmented systems. ServiceNow's AI control tower for business reinvention changes that. Our AI Agents don't just search or summarize; they autonomously complete work end-to-end across HR, IT, and workplace. From agentic onboarding to instant case resolution to HRBP automation, every employee journey flows without gaps. HR shifts from firefighting to strategy. Managers reclaim time for coaching. Employees get 24/7 support with zero friction. Autonomous HR isn't a future state—it's operational today.
Most organizations are running on the wrong fuel — burning talented people on routine stuff while the high-impact work waits. Learn what it takes to flip that ratio and walk away knowing exactly how to put your best people on your biggest problems.
IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations. You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero-touch Support, Zero service outages, Zero asset issues, Zero severe breaches, and Zero misaligned investments.
Unplanned outages increase incidents while your team is drowning in alerts from disconnected tools. Service maps are stale. Discovery data conflicts. And when an outage hits, you're hunting for root cause across silos while users wait. ServiceNow IT Operations Management consolidates discovery, mapping, event intelligence, and AIOps into one system—so you see the full picture, not fragments. AI reduces noise by 98%, auto-assigns incidents in under a minute to service agents, and spots anomalies before services go down. Reduce unplanned outages and resolve issues faster.
As agentic workflows move from POC to production, visibility and understanding of real-world AI agent execution becomes critical to improving speed, efficiency, compliance, and preventing hallucinations, drift and scaling bad processes. New in Zurich, Process Mining now analyzes agentic AI event audit logs so automation teams can visualize, understand, and act on improvement opportunities. Learn how to put this key new platform capability to work for your production agentic workflows.
Most AI projects stall not because the models aren't good enough, but because the data underneath isn't connected, trusted, or contextual. ServiceNow Data & Analytics solves that across the full stack: connecting any data source, governing and securing it continuously, grounding AI agents in your unique business context, and delivering insight directly in the flow of work. Understand what's new, what's next, and how it all powers the autonomous workforce.
AI models are already at work across your enterprise. Who's responsible for what they do? ServiceNow AI Control Tower governs and secures any agent, model, identity — across every cloud, vendor, and internal system. Discover your full AI footprint, automate risk and compliance, secure non-human identities, evaluate AI in runtime, and measure the business value it delivers. One platform. No ecosystem lock-in. Scale AI. Control Risk. Prove Value.
Most companies' data is not AI-ready. It’s siloed, lacks context, and is ungoverned. ServiceNow Workflow Data Fabric is the only AI-ready data fabric that connects, contextualizes, and controls your enterprise data in real time: so AI agents can actually take action, not just answer questions. See why thousands of customers rely on Workflow Data Fabric to execute billions of transactions, power millions of workflows, and deliver AI agents that can move from insight to action on one platform.
Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals.
Who should attend this event?
This event is designed for ServiceNow customers looking to maximize their AI investment, learn best practices, and connect with peers. Whether you're just getting started with AI or looking to scale your initiatives, you'll find valuable insights and practical strategies.
Is there a cost to attend?
This event is complimentary for registered attendees (a $125 value). If you need an invoice for your records, please email us at SNSummits26@servicenow.com
Will food be provided?
Yes! Breakfast and lunch will be provided, along with a networking reception to conclude the day.
What should I bring to the event?
Please bring a laptop to fully participate in the interactive labs and hands-on sessions. Bring only what you can carry, as no bag check is available.
Will sessions be recorded?
Sessions will not be recorded; however, slide decks for all presentations will be made available to attendees after the AI Summit concludes.
Is there parking available at the venue?
We do our best to provide parking options at every venue and will communicate specific details in the pre-event email. However, we strongly recommend utilizing public transportation or rideshare services.
Can I bring colleagues or guests?
All attendees must register online and receive a confirmation email to participate. If your colleagues are interested, please encourage them to register in advance as space is limited.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please email us at SNSummits26@servicenow.com. Canceling your registration helps us manage capacity and potentially open spots for others on the waitlist.
Can't find what you're looking for? Contact us at SNSummits26@servicenow.com
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