ServiceNow AI Summit Atlanta

Turn curiosity into capability.
  • Monday, August 24, 2026 - Tuesday, August 25, 2026
  • Hilton Atlanta
speaker-area, what-to-expect-section

Event Agenda

Two days of innovation, learning, and networking

Click into each session below for more details

8:00 AM - 9:45 AM
Breakfast Of Champions204-205
8:30 AM - 9:30 AM
Arrivals, Breakfast, and RegistrationRegistration (Level 2)
9:00 AM - 10:15 AM
Exchange Roundtable: ServiceNow Otto — From AI Curiosity to Measurable Outcomes206-207
9:30 AM - 10:15 AM
ServiceNow for Retail: Connected Operations, Exceptional Experiences East Ballroom A
ServiceNow for Manufacturing: Connected Operations, Exceptional EfficiencyWest Ballroom C
Power the Future of Patient Care & Treatment Innovation with AI-powered WorkflowsWest Ballroom D
From Sprawl to Scale: The AI Execution Playbook for Tech​East Ballroom B
Intelligent Command Center: Unified Visibility for State and Local Agencies212-214
10:30 AM - 11:30 AM
Keynote | The AI Control Tower for Business ReinventionSalon Ballroom
11:30 AM - 12:45 PM
LunchSalon Ballroom
Diversity in Tech Lunch212-214
12:45 PM - 1:15 PM
CDW: AI-Powered Employee Support for HealthcareEast Ballroom A
Tanium: From Real-Time Data to Verifiable Action: Building a Zero-Touch Service Desk on Trust and Speed West Ballroom D
RapDev: From AI Visibility to Agentic Action: AI Control Tower + APO East Ballroom B
Atera: From detection to resolution: Autonomous IT in the enterprise West Ballroom C
1:30 PM - 2:00 PM
The Best Incident is a Prevented Incident: Learn How to Prevent, Not ReactWest Ballroom D
Customer Service Management: AI handles the volume, agents handle moments that matterWest Ballroom C
ServiceNow EmployeeWorks: The Employee Front Door to WorkEast Ballroom A
Securing the Invisible AI Workforce -- Are You Ready?East Ballroom B
2:15 PM - 2:45 PM
Your AI Agents Are Live. Your Workflows Are Still Broken. 5 Process Mining Fixes That Work.East Ballroom A
Autonomous IT: Focus People on What MattersWest Ballroom D
Securing the AI Enterprise: Closing the Gap Between Detection and PreventionEast Ballroom B
Autonomous CRM: Smarter Service, Faster SalesWest Ballroom C
2:15 PM - 3:30 PM
Exchange Roundtable: CMDB/CSDM Foundation — Build It Right or Fix It Now206-207
3:00 PM - 3:30 PM
Your AI Agents Are Live. Your Workflows Are Still Broken. 5 Process Mining Fixes That Work.West Ballroom C
From Assistive to Autonomous HR: Where Employees Ask, Act, AccomplishEast Ballroom A
From AI Chaos to Control: Govern and Secure ANY AIEast Ballroom B
Data & Analytics: Agent-ready data for the Autonomous WorkforceWest Ballroom D
3:30 PM - 4:30 PM
Networking Reception and ExpoRegistration (Level 2)
6069269-6911619ab1c61.svg​​Atlanta, GA

Hilton Atlanta

255 Courtland St NE, Atlanta, GA, United States

Get Directions