AI is only as powerful as the platform it’s built on. Join us at the ServiceNow: Put AI to Work Summit and experience powerful, purpose-built AI solutions in action—helping you realise business value fast by bringing intelligence to every corner of the business.
From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.
Please note that the Put AI to Work Summit Vienna is exclusively for ServiceNow customers, potential customers, and sponsoring partners. Due to limited capacity, registrations from other ServiceNow Partners cannot be accommodated.
Keep tabs on our constantly evolving agenda for the latest session details and topics
For any questions, feel free to contact us.
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
Be inspired by visionary leaders as they share their perspectives on the future of ServiceNow and its impact on the industry. Gain strategic insights that can shape your organization's journey.
Explore innovative solutions and engage in meaningful conversations with our partners. Discover new opportunities, and learn from their expertise to drive your success forward.
Dive deep into interactive and informative sessions led by industry experts and ServiceNow customers. Gain valuable insights into the latest ServiceNow features, best practices, and success stories.
We are bringing innovation, knowledge, and community to you.
Head of Corp CoE Data Processes & Tools, AT&S
Country Leader Austria, ServiceNow
Head of Enterprise Service Management, XXXL Digital
Global Competence Centre Lead ITRM, Vienna Insurance Group
Senior Solution Consultant, Creator Workflows, ServiceNow
Platform Manager, OMV AG
Solution Sales Manager, Creator Workflows, ServiceNow
CDO, ACP Group AG
Employee Experience Solution Manager, ServiceNow
Chief Transformation Officer, ServiceNow
ServiceNow Platform Owner, Vienna Insurance Group
Senior Solution Consultant, ServiceNow
Customer Experience Solution Manager, ServiceNow
Head of Generative AI - EMEA Central, ServiceNow
Agenda
8:45 AM to 9:30 AM - Arrivals, Breakfast & Registration
Start your Summit experience by checking in and meeting other attendees. This is a great chance to connect with peers, share ideas, and set the stage for an inspiring day ahead.
9:30 AM to 10:30 AM - Keynote
We're entering a new era of AI, where agentic AI is revolutionizing businesses on ServiceNow's AI platform for business transformation. Join us to learn how you can leverage the platform to drive real business value, today. We'll share customer success stories, live demos, and practical guidance on how you can integrate AI into your workflows. Hear from our leadership, and from other customers such BT, on how ServiceNow is putting AI to work for people.
Speaker: Hartmut Müller, Chief Transformation Officer, ServiceNowLocation: Arena21
10:45 AM to 11:15 AM - ServiceNow GenAI Breakouts I
The remit for the CIO is expanding, reaching into every part of your organization. The CIO must drive better business outcomes, deliver business agility, develop AI strategy and help their organization deliver against goals. Join us as we take an executive-eye view of how AI can be realistically engaged today to help you meet these goals. We’ll demonstrate why ServiceNow is the AI platform for business transformation with the latest innovations in ServiceNow’s ‘Now Assist’ Gen AI offerings for practical support in building world-class technology organizations. The session will include insights for the executive team from real-world examples of customers who are successfully transforming digital operations and seeing returns on GenAI investments.
Speaker: Roxanne Schmidt, ServiceNowLocation: Arena21
GenAI is revolutionizing customer service by enabling faster resolutions, enhanced self-service, and more meaningful customer interactions. Discover how ServiceNow empowers organizations in any industry to sell, fulfill, and serve customers through its AI-powered platform. By leveraging AI agents and automation, businesses can reduce costs, free human agents from repetitive tasks to focus on complex customer needs and accelerate resolution times. The result? Increased revenue, lower service costs, and transformed customer experiences that build lifelong loyalty.
Speaker: Michael Toborek, ServiceNowLocation: Barocke Suite A
11:25 AM to 11:55 AM - ServiceNow GenAI Breakouts II
Process efficiency and great experiences are the new competitive battleground. To win, we help companies analyze and improve legacy or manual processes with a powerful new weapon: GenAI. Learn how you can become an industry disruptor and AI innovator by empowering people of all skillsets to create unique, intelligent workflows that automate every corner of the business with fast, measurable ROI.
Speaker: Emanuel Kuzmich, ServiceNow; Roman Haas, ServiceNowLocation: Arena21
In today's AI-led business transformation era, harnessing the full potential of GenAI across the enterprise and throughout every employee interaction is a productivity and time-savings game changer for organizations. Join us as we delve into how ServiceNow’s innovations in employee experience help organizations empower employee self-service, speed up employee request resolution time, create career path clarity and plan their talent strategy, all backed by the power of AI.
Speaker: Dave MokryLocation: Barocke Suite A
12:00 PM to 01:15 PM - Lunch & Partner Expo
Take a break to recharge with lunch and explore the Partner Expo. Visit the Platinum and Gold Partner booths to discover innovative solutions, connect with experts, and find inspiration for your next steps in digital transformation.
01:15 PM to 04:00 PM - Customer Breakouts
Hear directly from customers in Austria and Eastern Europe as they share their real-world use cases with the platform. Learn from their best practices, gain insights from their experiences, and discover how they’ve tackled challenges to drive success. More Details on sessions will be shared soon.
04:00 PM to 05:00 PM - Locknote
Interested in enabling Now Assist in your organization? Concerned about Generative AI issues with privacy, biases, and hallucinations? Join this session to learn how ServiceNow® puts AI to work for people, responsibly. Adoption of Gen AI requires trust, and responsibility is the foundation of trust. In this session, learn how ServiceNow can minimize risk for customers by embracing the principles of Responsible AI development - human-centricity, inclusivity, transparency, and accountability – and addressing key customer data security, residency, and privacy requirements throughout the AI software development lifecycle.
1070 Vienna, Austria