The AI Shift: From Innovation to Celebration
Join us for an exclusive, hands-on day exploring how ServiceNow is putting AI to work, from responsible AI governance to intelligent automation and integration.
This end-of-year experience brings together technology leaders, innovators, and practitioners for immersive labs, thought-provoking discussions, and a celebratory networking finale. Main Session: AI Control Tower Customer Panel
Hear directly from customers leading the way in responsible AI governance and innovation, and learn how they are realising impact at scale.
Choose Your Experience: AI Under Control: Hands-On with ServiceNow’s AI Control Tower Step into the role of an AI leader and experience how the AI Control Tower enables responsible AI governance, from inventory and risk controls to impact assessments and real-time monitoring.
Put AI to Workshop for Service Ops
Get hands-on with AI Agent and Now Assist across Creator, ITSM, ITOM, and Now Assist Skill Kit (NASK). See how AI is transforming service operations and driving intelligent efficiency.
Put AI Agents to Work(shop) for Employees - HR, Workplace & H&S
No Code? No ServiceNow experience? No problem! You can build and connect your systems of record together to get work flowing - even if you’re never touched the platform before. Designed for non technical audiences, this workshop will empower you to get started with the power of AI, Data and Workflow across HR, Procurment, Legal, facilities and health & safety.
The CX Automation Revolution: What to Automate and What Not To
With AI we can now automate more than ever, but that doesn’t mean every task should be automated. In this session, we’ll explore how to unlock the productivity benefits of automation while simultaneously providing better levels of customer experience with human augmentation.
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Agenda
1:30 PM: Lunch
2:00 PM: Labs and Workshops
AI Under Control: Hands-On with AI Control Tower
4:00 PM: Keynote: Leading in the Age of AI - Control what matters, empower whats possible.
4:25 PM: From Ticketing to AI - A panel on the journey, insights and transformation
4:50 PM: Closing Remarks
5:00 PM: End-of-Year Celebration and Networking Drinks
7:00 PM: End of Event
Day 1 - 23 September
Day 2 - 24 September
8:30 AM - 9:00 AM - Arrival & Networking
9:00 AM to 11:00 AM - Workflow Data Fabric Workshop
Unlock the power of ServiceNow’s Workflow and Data Fabric in this hands-on lab designed to accelerate your integration strategy and introduce you to the next generation of automation with AI Agents.
In this 2-hour session, you’ll build real working assets across four guided modules:
By the end of this lab, you’ll have built a spoke, tested secure connections, and deployed an AI Agent capable of delivering autonomous, intelligent automation—all on the Now Platform.
Why attend?
Target Audience: Designed for process owners, IT leaders, platform teams, and architects looking to connect data, automate workflows, and improve end-to-end operations with the Now Platform.
11:00 AM to 11:30 AM - Early Lunch
11:30 AM to 1:30 PM - Core Business Transformation Workshop
Discover how easy it is to build and scale AI-driven workflows that transform employee experience and operational performance across Core Business Services (HR, Workplace, Health & Safety, Legal, and Procurement). In this hands-on lab, you’ll learn how to create agentic workflows using natural language—no code required—and seamlessly connect them to your existing systems of record.
This lab will show you how to bring intelligence and automation to the heart of your business services—quickly, securely, and at scale. Walk away with a working blueprint to bring back to your teams: a real-world example of how you can build, deploy, and optimise your own AI agent workforce. Target Audience: Professionals who bridge business and technology, responsible for driving automation and improving processes across HRIT, Workplace, Procurement, Legal Tech, and broader technology functions.
1:30 PM to 2:00 PM - Afternoon Break
2:00 PM to 4:00 PM - Security & Risk Workshop
In today’s threat landscape, reacting isn’t enough—resilience starts with connected data and automated workflows. This hands-on workshop will show how ServiceNow’s Security and Risk portfolio helps teams move from manual processes and siloed tools to proactive, integrated response.
You'll get to:
Whether you're managing operational risk, tightening security response, or aiming for continuous compliance, this session will help you understand how to put ServiceNow to work for a safer, more efficient organisation. Target Audience: This session is ideal for security, risk, and IT operations professionals looking to strengthen response, simplify compliance, and gain full visibility through a unified platform.
8:30 AM to 9:00 AM - Arrival & Registration
9:00 AM to 12:00 PM - Autonomous IT Workshop
Join us for a practical, hands-on session that shows how ServiceNow enables Autonomous IT — where operations run smarter, faster, and with less manual effort. Built for IT leaders, service owners, and ops teams, this workshop dives into how the Now Platform connects ITSM, ITOM, and ITAM to eliminate outages, reduce noise, and improve service delivery.
But it’s not just about automation — it's about making data and AI work for your people. You'll get to:
- Build a real-world service model using the CMDB to see how service-aware data becomes the foundation for reliable operations
- Understand how service context improves visibility, speeds up incident response, and connects IT with business priorities
- Explore how a closed-loop data cycle drives continuous improvement through automation, insights, and feedback
- See AI in action — helping teams triage faster, resolve issues before they escalate, and focus on work that matters
- Learn how embedded intelligence simplifies everyday tasks while strengthening operational resilience
- Discover how Autonomous IT helps IT shift from reactive firefighting to proactive service delivery, on a single unified platform
No deep technical experience is needed — just a drive to understand how your IT operations can evolve and deliver real business impact. Target Audience: Designed for IT leaders, service owners, and operations teams who want to reduce manual work, improve service health, and align IT with business outcomes using AI, automation, and service-aware data.
12:00 PM to 1:00 PM - Lunch
1:00 PM to 2:00 PM - SPM Workshop (No Hands-on Component)
Join ServiceNow for a 1-hour product showcase and live demo session focused on how Strategic Portfolio Management (SPM) helps connect strategy to execution across the enterprise.
In this session, we’ll explore how SPM enables leaders to:
See the platform in action as we walk through real-world examples of how SPM supports agile decision-making, reduces delivery risk, and helps PMO, transformation, and strategy teams deliver with greater impact. Target Audience: Ideal for PMO, strategy, and transformation leaders focused on aligning investments with business outcomes.
2:15 PM to 4:15 PM - ITAM Workshop
Join us for a 2-hour hands-on workshop to explore how ServiceNow’s IT Asset Management (ITAM) solutions help you gain control of your technology landscape, reduce risk, and uncover hidden cost savings.
In this session, you’ll get practical experience working with the Now Platform to:
Whether you're looking to modernise asset operations or better manage your tech spend, this session will show you how ITAM on ServiceNow supports smarter, more efficient asset strategies—all on a single platform.
Target Audience: Ideal for IT operations, procurement, and asset management professionals ready to take a more proactive approach to asset oversight.
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