AI is raising bar for customer experience, but most organizations aren't keeping up. In a global study of 34,000+ consumers, service representatives, and executives across 17 countries, ServiceNow uncovered a widening gap between what customers expect and what they get.
"Organizations that connect their sales, service, and field operations - and put smart technology to work across them - are pulling ahead.” Join us to see how ServiceNow AI-driven CRM platform can help you rethink CX measurements and equip teams for AI-powered work.
The new CX standard: connected, consistent, and intelligently supported
WHAT TO EXPECT
The morning will begin with a reception from 09:00 to 09:30, offering attendees the opportunity to connect prior to the start of the sessions. The sessions will run until 12:00 and will be followed by lunch. Please see detailed agenda below
1. The Shift in Customer Experience; We open with our analysis of where CX is heading rising expectations, broken handoffs, and the new competitive bar. We explore the growing role of AI in helping organisations respond faster, more personally, and at scale.
2. Sales CRM, Sell with Confidence AI inside; Streamlined sales processes, intelligent quoting, and connected pipelines. We’ll show how AI supports your sales teams from smarter lead handling to faster, more accurate commercial proposals. Includes a demo and a real customer case.
3. Service CRM & Field Service, Make Every Interaction Count AI inside; Omnichannel case management, connected front-to-back office, and field service that closes the loop on the customer promise. See how AI helps route, resolve, and follow up so your teams focus on what matters most. Demo and customer success story included.
4. Your Industry, Your CX, Vertical Solutions; How these capabilities and the technology that powers them translate into outcomes for your specific sector: financial services, telco, retail, manufacturing, and more.
Register now! Limited seating of 30
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