From Tokens to Outcomes x Fall Mixology Experience
Join us for an exclusive Tech Talk on the question every support leader deploying agentic AI hears from finance: "What did we get for it?" The answer isn't in tokens. It's in cases deflected, resolutions delivered without a human touch, and TSE hours redirected to the work only people can do. As Customer Zero, ServiceNow will show how raw agentic usage (task executions, model calls, assists, tokens) translates into a business value framework any leader can defend upward, with the math, the traps, and the operating model that makes the translation continuous, not a quarterly scramble.
We're thrilled to welcome Rob Muro, Sr Dir, Customer Insights & Voice of Customer, who will share From Tokens to Outcomes: How ServiceNow Prices Value in Autonomous Support, hosted by John Spencer, VP, Tech Industry GTM. Then, stay and unwind with a Fall Mixology Experience x Trivia hosted by Liquid Lab NYC. Shake up a cocktail (or mocktail), test your knowledge, and connect with fellow Tech, Telco, Media, and SI leaders, because the best conversations happen over a good drink.
Agenda (PT)
- 1:30 PM – Welcome & Introductions
- 1:35 PM – 2:10 PM – ServiceNow Session with Rob Muro
- 2:10 PM – 2:55 PM – Fall Mixology Experience x Trivia with Liquid Lab NYC
- 2:55 PM – 3:00 PM – Closing Remarks
What You Will Learn:
- How agentic usage translates into business value you can defend upward
- Why a token is not an assist, and how to avoid the common traps
- A framework and sample dashboards for the cost-to-value conversation with your CFO
- The vocabulary to make the case for AI investment with confidence
Exclusive Gift:
- The first 60 approved attendees will receive a Fall Mixology kit from Cocktail Courier, shipped to their home or office, with everything you need to make a Holiday Espresso Martini and a Sage Paloma. Register and submit your shipping address by Friday, October 23 at 3:00 PM PT to receive a kit. Kits are confirmed and shipped before the event; registering does not guarantee receipt.
All registrations will be reviewed. Approved guests will receive a confirmation email with event details. This event is exclusive to Technology, Telco, Media, and Systems Integrator (SI) customers.
