Thursday 3rd July, 2025
Convene 155 Bishopsgate, London, EC2M 3YD
Accelerating Business Outcomes with a Unified Digital Foundation
Following the success of our previous event, we’re excited to bring the ServiceNow IT community together once again for a full day of insight, innovation, and hands-on experience.
This interactive event is designed to help you unlock the full value of your ServiceNow IT solutions—by exploring how to align and optimise your IT ecosystem on a single digital platform. Whether you're looking to improve visibility, drive operational efficiency, or accelerate digital transformation, this workshop offers practical tools and expert-led guidance to support your goals.
What to expect:
Opening Keynote – Discover what Technology Excellence truly looks like with end-to-end IT management across the platform. You’ll hear real-world use cases from customers achieving measurable impact through integrated IT strategies.
AI Spotlight – Join Dale Cheeseman, EMEA Director, Solution Consulting – AI, for an in-depth look at Agentic AI. Learn how AI Agents are reshaping business processes and delivering smarter, more proactive operations.
Tailored Learning Paths – After the keynote, choose between 'Better Together' seminars that explore platform synergies or hands-on Learning Labs to go deep into specific IT solutions.
Best Practice Sessions – New this year, these expert-led discussions will offer actionable guidance to help you scale, mature, and future-proof your ServiceNow implementation.
Whether you’re early in your IT journey or looking to take it to the next level, this day is built to equip you with the insight and tools to accelerate outcomes—and leave inspired to make work, work better.
Don’t forget to review the agenda and select your sessions during registration.
[This is a customer only event so we won't be accepting any partners at this time due to capacity, please ensure you bring your laptop to gain the most value from this event]
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
Carolina Hallonsten, EMEA AVP Solutions Sales at ServiceNow will open the keynote session and highlight the benefits of a One-Platform approach. Carolina will be joined by Ruth Kirby, Director of Digital Enterprise at Arqiva for a cross portfolio panel discussion.
Dale Cheeseman, EMEA Director AI Solutions Consultants at ServiceNow will then discuss current market trends and the ServiceNow future roadmap.
Join this session to learn how to expand technology services while reducing costs, predict and prevent outages, reduce Mean Time to Repair, deliver extraordinary employee and customer experiences further supercharged with Generative AI, accelerate innovation, automation and productivity.
Join this session to learn how to help prepare the enterprise to adapt and evolve to changing threats, understand how incident management, risk management, third-party, and security collaborate seamlessly to ensure business operations continue during disruptions as well as enabling proactive prevention and mitigation measures.
Join this hands-on learning lab to understand how to consolidate your technology assets from all estates into a unified platform and see how ServiceNow supports a strategic ITAM program, end to end. Explore examples of ITAM and ITSM better together; Joiners, Movers, Leavers processes, Change Practices and more.
[Please bring your own laptops as you will have the opportunity to experience the latest capabilities in live labs]
Join this hands-on learning lab to understand how to identify business applications that support business capabilities, assess and verify the scores of these capabilities in terms of People, Process, and Technology.
Join this session to understand how ServiceNow CRM helps sales and service teams increase agent productivity with AI-powered workflows, deflect calls by enabling customers with self service for common tasks, and accelerate business processes like quoting and issue resolution.
Join this session to learn how to consolidate on a platform to plan technology and manage assets to reduce risk , automate to align teams and drive collaboration to maximise the value of technology investments and support Digital Transformation.
Join this session to understand how you can embed compliance into application onboarding to helping notify application owners of non-compliance with internal policies and procedures.
Join this hands-on learning lab to understand how to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents, with Now Assist Skills Kit.
During this session, we dig into the strategy for transforming life at work with AI Agents and reskilling teams for AI-powered transformation.
Learn how CMDB helps technology managers plan at both a detailed level with asset management and at a high level with enterprise architecture.
Join this session to learn how ServiceNow Impact, our customer success product powered by AI and human expertise, provide customers with the support and expertise to get to value fast—with value and adoption resources, tailored expertise, health tools, and 24/7 support.
To transform your business to prepare for AI, it's essential to adopt a structured approach that encompasses strategic vision, data management, technology investment, talent development, and customer experience enhancement.
Ruth Kirby
Director of Digital Enterprise, Arqiva
UKI AVP Solution Sales, ServiceNow
EMEA Director AI Solution Consultants, ServiceNow
EMEA AVP Solution Consulting, ServiceNow
Liverpool Street, London, United Kingdom