Thursday 3rd July, 2025
Convene155 Bishopsgate, London, EC2M 3YD
Accelerating business outcomes with a single digital foundation
After the success of the last one, we are bringing IT innovation, knowledge and community to you again in one space, on one day. You will hear, see and experience how to unlock the value of your ServiceNow IT Solutions by; exploring how you can bring together solutions, experiencing specific IT solutions, and after your feedback we have added best practice sessions where our experts will talk to topics to help you mature your implementation.
The keynote is not one to miss, we will kick off with exploring Technology Excellence through true end-to-end management across IT with real use cases from our customers. You will then hear from our AI guru, Dale Cheeseman, EMEA Director Solution Consultants for AI where he will delve into the ever-evolving and hottest topic in the industry, Agentic AI and how AI Agents can transform your business.
Following from the keynote, you will then have the opportunity to go into either better together seminars or solution focused learning labs. Post-lunch, there will be the various best practice sessions. Please see agenda below for more detail on these and select your chosen sessions during your registration.
Get ready to leave energised to make work, work better!
[This is a customer only event so we won't be accepting any partners at this time due to capacity, please ensure you bring your laptop to gain the most value from this event]
Gain the strategic insights you need to transform your organisation's IT platform journey. Hear the latest with AI on the platform from our AI expert as we unveil it's transformative power.
Join the discussions with fellow enthusiasts to discover how to accelerate business outcomes with multiple IT solutions on one platform. This is your perfect chance to tackle challenges and absorb the collective intelligence of your peers and industry experts.
Get involved by experiencing the solution with expert guided labs to unlock the value of your ServiceNow IT solutions and enhance your business outcomes.
Dive into engaging, content-rich sessions led by top industry experts and uncover best practices to mature your implementation. Hear real-world success stories that will empower you to elevate your game.
Please complete the form below to register to this event. All fields are required.
Please fix the following errors:
You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
Keynote (featuring Arqiva and more customers to be announced)
The keynote is not one to miss, we will kick off with exploring Technology Excellence through true end-to-end management across IT with real use cases from our customers (Arqiva, with more to be announced) as they share their journey from challenges to learnings to advice to roadmap. You will then hear from our AI guru, Dale Cheeseman, EMEA Director Solution Consultants for AI where he will delve into the ever-evolving and hottest topic in the industry, Agentic AI and how AI Agents can transform your business.
Better Together Seminar: Bring Resilience to Life in your Organisation
Join this session to learn how to help prepare the enterprise to adapt and evolve to changing threats, consolidate information from across the organisation, capturing the context and interdependencies necessary to inform decision-making and facilitate recovery processes, understand how incident management, risk management, third-party, and security collaborate seamlessly to ensure business operations continue during disruptions as well as enabling proactive prevention and mitigation measures.
Better Together Seminar: Bring AI to your Service Operations on One Platform
Join this session to learn how to expand technology services while reducing costs, predict and prevent outages, reduce Mean Time to Repair, deliver extraordinary employee and customer experiences further supercharged with Generative AI, accelerate innovation, automation and productivity.
Solution Focused Learning Lab: How to ensure your work delivers value
Join this hands-on learning lab to learn how to identify business applications that support business capabilities, assess and verify the scores of these capabilities in terms of People, Process, and Technology. Understand the current state of the application landscape, rationalise applications for investment decisions, and review the application roadmap. [Please bring your own laptops as you will have the opportunity to experience the latest capabilities in live labs].
Solution Focused Learning Lab: How to optimise technology investments and realise business outcomes
Join this hands-on learning lab to learn how to consolidate your technology assets from all estates into a unified platform and see how ServiceNow supports a strategic ITAM program, end to end, See how customers exploit true cost-out and optimisation against your asset portfolio and explore examples of ITAM and ITSM better together; Joiners, Movers, Leavers processes, Change Practices and more. [Please bring your own laptops as you will have the opportunity to experience the latest capabilities in live labs].
Better Together Seminar: From Strategy to AI-Driven Success with CRM
Join this session to hear practical approaches to aligning initiatives across teams, selling value internally, and accelerating AI adoption regardless of where you are on the journey. We’ll also explore how improved management reporting and case visibility are helping teams track efficiency metrics and drive smarter decisions.
Better Together Seminar: Optimise Technology Usage & Spend while Mitigating Risk
Join this session to learn how to consolidate on a platform to plan technology and manage assets to reduce redundancies and risk , automate to align teams and drive collaboration through the technology lifecycle , and optimise cost and risk governance to maximise the value of technology investments and support Digital Transformation.
Solution Focused Learning Lab: How to automate security compliance
Solution Focused Learning Lab: How to Put AI to work for Service Operations with Now Assist and AI Agents
Join this hands-on learning lab to learn how to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents, discover how to increase efficiency through automatic chat summarisation, incident resolution and knowledge article generation, and explore building agentic skills with Now Assist Skills Kit. [Please bring your own laptops as you will have the opportunity to experience the latest capabilities in live labs].
Best Practice: How to Put AI Agents to Work
Best Practice: How to set your foundations for transformational success with your CMDB
Best Practice: How to transform your business to prepare for AI
Best Practice: How to maximise the value of your ServiceNow IT implementation with Impact
Join this session to learn how ServiceNow Impact, our customer success product powered by AI and human expertise, provide customers with the support and expertise to get to value fast—with value and adoption resources, tailored expertise, health tools, and 24/7 support.
Ruth Kirby
Director of Digital Enterprise, Arqiva
UKI AVP Solution Sales, ServiceNow
EMEA Director AI Solution Consultants, ServiceNow
EMEA AVP Solution Consulting, ServiceNow
Liverpool Street, London, United Kingdom