The UK public sector isn't short of AI ambition. What it needs now is architecture; the digital spine that connects departments, empowers people, and turns policy intent into operational reality. This session explores what genuine public sector transformation looks like when you start with people, govern with purpose, and build for the mission rather than the moment.

Senior leaders from public sector organisations, including Met Office and University of Manchester, share their insights on their journey of AI-led transformation. 

Empowering Your Workforce (featuring Deloitte and DEFRA) 

1. Workforce pressures, skills gaps, and administrative burden are challenges across every public sector organisation. This session examines how AI can enhance employee experience and productivity—from automating routine tasks to enabling better knowledge sharing and decision-making. We'll explore practical approaches to deploying AI-powered workflows that support your people, reduce friction, and free up capacity for higher-value work that serves your mission.

Building Resilience & Control (featuring DXC, BAe Systems and DWP) 

1. As public sector organisations adopt AI and modernise infrastructure, maintaining operational resilience and robust controls becomes critical. This session explores how ServiceNow helps balance innovation with stability—providing unified visibility across hybrid environments, strengthening operational resilience, and governing AI adoption at scale. Discover how leading organisations are using intelligent operations and control tower capabilities to support transformation while meeting stringent governance, compliance, and risk management requirements.

Elevating Your Public Services (featuring Capgemini, Rhondda CTC Borough Council and University of Reading)

1. Public service users expect seamless, responsive experiences—yet many organisations struggle with fragmented systems and rising demand. This session explores how AI-powered service management is reshaping public interactions across multiple sectors. Through real-world examples, we'll examine how organisations are using intelligent automation to reduce wait times, personalise service journeys, and empower users with self-service capabilities—while maintaining the trust and accessibility public services demand.

Higher Education Breakout: Closing the Experience Gap (featuring University of Keele and University of Swansea)

• Today's students chose their university the same way they chose their bank, their streaming service, their favourite app — on experience. This session brings together Higher Education leaders to share how they're using ServiceNow's AI platform to close the gap between the experience students expect and the one they currently get, making every interaction feel effortless, personal, and resolved.

Central Government Breakout: A Practical Playbook for Scaling AI pilots (featuring DWP)

• Most government departments are running AI pilots. Very few have scaled them. This session cuts through the gap between ambition and delivery, exploring what separates the programmes that stall from the ones that succeed. Through honest examples and a practical playbook drawn from government and highly regulated industries, we'll examine the common blockers: fragmented data, governance gaps and the absence of platform thinking. Working in roundtable groups, attendees will map where their own programmes sit today, identify their critical path constraint and define the one AI-powered workflow they would commit to deploying. Everyone leaves with the tools needed to build a business case or accelerate the conversation internally.

Defence Breakout (featuring MOD Defence Equipment & Support)

• The Defence enterprise is under pressure to move faster, operate smarter and maintain command authority — all at the same time. In this session you'll hear how ServiceNow is helping Defence organisations close that gap: from strategy, to a candid customer fireside on real-world challenges and use cases, to peer roundtable discussions on issues that matter most. Practical, honest and built for the Defence community.

Healthcare Breakout (featuring NHS England)

• This session brings together senior NHS and public health leaders for an honest conversation about what AI adoption really looks like on the ground, what's working, what's not, and what it takes to build something that lasts beyond the pilot. Through facilitated discussion, attendees will explore the practical, operational and cultural challenges their peers are navigating and leave with sharper thinking on where to focus next.

Matt Clifford is a leader in AI policy, technology entrepreneurship, and innovation. He's advised two Prime Ministers on AI strategy, including acting as the Prime Minister’s representative at the Bletchley Park AI Safety Summit. He is also the author of the Government's AI Opportunities Action Plan. 
Matt continues to help shape national AI policy, as well as working with start-ups, investors and experts. As the co-founder and chair of Entrepreneurs First, a pioneering start-up incubator, he has helped shape the tech entrepreneurship landscape.