AI adoption in government isn't a question of willingness; it's a question of how and where to start. This session answers that.

We will take you through a crawl-walk-run journey from quick-win Now Assist generative capabilities that require minimal setup, knowledge generation and workflow augmentation as your maturity grows, and Agentic AI as the next step that ties it all together in supporting your use cases. Along the way we will cover data sovereignty, the Secure Protected Platform for regulated workloads, and AI governance with the AI Control Tower. A practical playbook for now, whether you are an existing ServiceNow customer or just getting started.