Name
Expo Theatre 1 - Unlocking productivity at scale across the APS
Date & Time
Wednesday, May 27, 2026, 1:00 PM - 1:30 PM
Kyla Wilson
Description

Corporate Services teams spend too much time on repetitive process work: onboarding teams, routing approvals, chasing data across disparate systems, managers completely high volumes of admin. That's not just frustrating. It's a drag on the whole service.

 

The APSC State of the Service Report identifies a clear priority: free up employee time for higher-value work. With 88% of APS agencies reporting critical skills shortages, the APS cannot afford to have its people buried in manual process.

 

ServiceNow AI agents complete end-to-end Corporate Services processes, from onboarding to payroll queries to HR case resolution to financial approvals to property services, so your people can focus on workforce strategy, policy implementation, and decision-making. Not data entry. That's how you unlock productivity at scale across the APS.

 

Kate Bourke​, Advisory Solution Consultant, ServiceNow

Kyla Wilson, Senior Solution Executive, ServiceNow