Kyla Wilson is a workforce transformation and employee experience technology leader at ServiceNow.

With over 20 years’ experience spanning HR leadership and enterprise transformation, Kyla works with government and large organisations to modernise workforce services through digital platforms, automation and AI-enabled employee experiences.

Her background across HR operations, shared services and workforce strategy gives her a unique perspective on how organisations can redesign the way work happens — not just through policy and process, but through the systems that underpin employee experience.

Kyla is passionate about helping organisations unlock productivity and performance by treating employee experience as a strategic capability and core infrastructure.