In just eight weeks, the Australian Maritime Safety Authority (AMSA) simplified how employees access HR and IT services, moving away from fragmented shared inboxes to a clear, case-led service experience.

Partnering with Fujitsu, AMSA implemented the ServiceNow HR Service Delivery Launchpad to unify employee experience, assign clear ownership, and streamline request handling through automated workflows. Integration with Aurion ensures accurate employee data, while real-time dashboards give leaders visibility into service demand, performance, and emerging trends.

This session shares what AMSA prioritised, what made rapid delivery possible, and the practical lessons organisations can apply when modernising employee services, without adding complexity or risk.

Join this session to learn:
- How AMSA delivered a high-impact HR transformation at pace.
- What it takes to move from shared inboxes to case-led service models.
- How automation improves employee experience and operational confidence.
- Practical lessons you can apply to your own HR and IT service modernisation.

If you’re looking to streamline service delivery, improve transparency, and drive measurable outcomes fast, this session is for you.