Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.
ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.
Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.
Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!
Join our experts for a hands-on workshop on Tuesday, March 17, 2026. This full-day event brings together customers like you for a collaborative session where you'll work directly in the platform to learn tips and tricks, best practices, and powerful strategies that maximize your ServiceNow investment. Experience firsthand how ServiceNow acts as the AI control tower for business reinvention, with a unified platform that delivers powerful outcomes across every corner of the enterprise.
ServiceNow AI Summits and Learning Labs are free to attend events.
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Join our leaders as they reveal their groundbreaking plans for ServiceNow and the game-changing impact of AI. Get the insights you need to shape your organization's AI journey.
Learn how authentic leadership creates pathways for underrepresented talent and gain practical strategies to mentor, sponsor, and build a legacy for future diverse leaders.
Elevate your AI game with best practices and inspiring success stories—straight from top industry experts and partners.
Swap stories, tackle questions, and absorb the collective intelligence of the ServiceNow community.
March 17 Learning Lab
March 18 AI Summit
To see the detailed agenda of each lab, please click on the magnifying glass.
Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.
Kickstart your Agentic AI journey in CSM with foundational knowledge and best practices. Learn how to confidently build your first AI Agent for Customer Service Management or even your industry-specific product. This interactive journey begins with using generative AI to enhance customer self-service and progresses to applying agentic AI to boost live agent productivity. It concludes with guidance for admins on efficiently configuring and optimizing AI Agents to deliver personalized, scalable, and customer-centric solutions powered by AI.
Learn how the ServiceNow AI Platform can accelerate your journey to Autonomous IT by strengthening your data foundation for Service Operations. In this Data Foundations workshop, you’ll explore how AI-driven ingestion, governance, and insights improve technology inventory and dependency accuracy, reduce operational risk, and boost IT efficiency across the enterprise. You’ll also gain practical strategies to align your CMDB with the Common Service Data Model (CSDM) on the ServiceNow AI platform, streamline data onboarding from multiple sources, and establish scalable governance to optimize IT operations. Take away actionable techniques and technical expertise that drive real business outcomes.
Discover Unified Security Exposure Management (USEM), ServiceNow’s AI-powered solution that unifies vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in one platform. In this interactive workshop, you’ll gain hands-on experience with the Security Exposure Management Workspace—learning how to prioritize exploitable risks using Generative AI insights, streamline remediation workflows, and operationalize standardized configurations. Walk away with practical skills and strategies to reduce risk faster and build a scalable, consistent security program.
What if your IT operations could run themselves? ZERO outages. ZERO asset blind spots. ZERO touch IT. ZERO strategy drift. This is Autonomous IT enabled by the ServiceNow AI Platform. In this hands-on workshop you will automate workflows across IT operations, asset, portfolio management, and service delivery. This workshop is designed for technology leaders and professionals interested in pursuing an Autonomous IT Strategy. All attendees will leave with a "ZERO" strategy to guide their organization towards Autonomous IT. Seeing is believing. Come see what's possible.
Gain hands-on experience with ServiceNow® Agents on the platform with this workshop. Learn to enhance engagement and boost productivity with ServiceNow® AI Agents. Explore building your own AI Agents and learn about our vision and roadmap for ServiceNow AI Agents and workflow data fabric to deliver services autonomously.
We're putting the finishing touches on our agenda—please explore the high-level overview below and return on January 7th for complete schedule and session details.
Most ServiceNow implementations don’t fail—they stall. Over-customization, unclear ownership, platform complexity, and readiness gaps quietly delay go-live and slow time-to-value across IT and Customer Service workflows. In this ServiceNow Exchange session, platform owners and business leaders come together to unpack the top reasons ServiceNow implementations get delayed—and the practical strategies that successful customers use to avoid them. Through peer discussion and real-world examples, we’ll explore:
Whether you’re launching IT and Customer Service workflows or trying to get stalled programs back on track, you’ll leave with clear, actionable strategies to accelerate results—without sacrificing platform integrity.
Morning industry sessions will offer tailored content and discussions specific to your field.
Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that.
ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business.
Join us to learn more and uncover the blueprint for putting AI to work.
Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders.
Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos.
Explore innovative solutions and hear from our sponsors as they share insights, demos, and expertise to help you maximize your ServiceNow investment.
IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations. You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero T1 incidents, Zero outages, Zero asset issues, Zero severe breaches, and Zero strategy drift.
AI sprawl is outpacing governance. Teams deploy agents and models across clouds, SaaS platforms, 3rd party, and internal systems—but most lack centralized visibility or control. Manual processes can't scale. ServiceNow AI Control Tower discovers your entire AI footprint, automates risk management through embedded workflows, identifies exposure, and proves value from day one. Organizations centralize AI strategy, eliminate manual compliance work, and show ROI —all without slowing innovation.
Most organizations cannot trace their IT investments back to strategic goals or demonstrate clear business outcomes. ServiceNow Strategic Portfolio Management connects planning, execution, and resources on one platform with real-time visibility across every initiative. ServiceNow AI Agents transform SPM into a continuous value engine, embedding intelligence so agents sense, decide, and act in real time to optimize resources and investments. This session demonstrates how to align IT portfolios to business objectives, accelerate delivery, and prove measurable impact.
Most CRMs were designed to track activities and manage intake—but that's only half the story. The other half is where work actually gets done to resolve and fulfill customer requests. Without it, you get manual workarounds, frustrated customers, and burnt-out employees. That's where ServiceNow Autonomous CRM comes in. It unifies data, deploys AI agents that work autonomously, and orchestrates workflows to deliver customer outcomes and reduce costs. See how organizations are cutting quote time by 40% and resolving cases 7x faster.
Confident decisions on the ServiceNow Platform start with trusted data. In this Exchange, you’ll dive into how the Common Services Data Model (CSDM) and CMDB work together to create a reliable foundation for visibility, alignment, and scale. Learn what it really takes to implement and evolve a CMDB—how to define scope, tailor CSDM to your environment, and move beyond setup to sustained adoption and value.
Through open, peer-led discussion with ServiceNow experts and fellow practitioners, you’ll compare approaches, surface common pitfalls, and leave with practical guidance you can apply immediately—whether you’re standing up a CMDB or working to make an existing one deliver more impact.
Your teams spend too much time on repetitive process work—onboarding suppliers, routing approvals, chasing down data across systems. That's not just frustrating. It's expensive. Manual work across HR, Finance, and Procurement costs large enterprises an average of 290 million dollars annually. ServiceNow changes that. AI agents don't just answer questions—they complete end-to-end processes, from verifying supplier data to resolving HR cases to surfacing hidden cost savings. Your people focus on org design, sourcing strategy, and decision-making. Not data entry.
Customer service reps burn hours switching between systems, retyping responses, and chasing approvals instead of helping customers. Turnover skyrockets. Rehiring and training costs spiral. Sound familiar? Customer Service Management flips that. AI agents triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch. Cases close faster, productivity soars, and burnout drops while satisfaction climbs. Learn how to eliminate rep burnout and cut resolution time in your organization.
Production technology is fragmented: spreadsheets, siloed OT tools, and manual handoffs between IT and operations create blind spots and avoidable outages. You need visibility and control without ripping out what's already in place. ServiceNow Operational Technology Management connects any tool or system into one OT-aware platform, delivering workflows for incidents, maintenance, and vulnerability response that align to production realities. Start with a simulated view of all sites, scale from 5 to 50 plants, and compress transformation timelines from decades to years.
Building an enterprise of trust starts with eliminating blind spots across security and risk teams. But how, when AI-enabled adversaries outpace analyst capacity? Autonomous Risk & Security unites AI agents, data, and cross-functional workflows on one platform, removing blind spots and reducing exposures —so your teams anticipate threats and stay compliant. Hear about our latest innovations and see how AI agents can drive zero control failures, zero exploitable vulnerabilities, zero severe breaches.
Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals.
Who should attend this event?
This event is designed for ServiceNow customers looking to maximize their AI investment, learn best practices, and connect with peers. Whether you're just getting started with AI or looking to scale your initiatives, you'll find valuable insights and practical strategies.
Is there a cost to attend?
This event is complimentary for registered attendees (a $75 CAD value). If you need an invoice for your records, please email us at SNSummits26@servicenow.com
Will food be provided?
Yes! Breakfast and lunch will be provided, along with a networking reception to conclude the day.
What should I bring to the event?
Please bring a laptop to fully participate in the interactive labs and hands-on sessions. Bring only what you can carry, as no bag check is available.
Will sessions be recorded?
Sessions will not be recorded; however, slide decks for all presentations will be made available to attendees after the AI Summit concludes.
Is there parking available at the venue?
We do our best to provide parking options at every venue and will communicate specific details in the pre-event email. However, we strongly recommend utilizing public transportation or rideshare services.
Can I bring colleagues or guests?
All attendees must register online and receive a confirmation email to participate. If your colleagues are interested, please encourage them to register in advance as space is limited.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please email us at SNSummits26@servicenow.com. Canceling your registration helps us manage capacity and potentially open spots for others on the waitlist.
Can't find what you're looking for? Contact us at SNSummits26@servicenow.com
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