Arrival, Welcome & Networking

Guests arrive, welcome drinks and informal introductions.

Opening Remarks

Welcome from Fujitsu, introducing PAC: scene-setting on the operational excellence challenge in modern retail.

Roundtable Introductions

Quick introductions from each participant to share role, priorities, and expectations for the discussion.

Starters & Conversation Starters

Guided discussion on in-store pressures, evolving customer expectations, and where AI is already making a difference.

Main Course & Thematic Discussion

Peer-led dialogue on:

• Connecting store operations, IT, and central functions
• Using data and AI for predictive, proactive decision-making
• Protecting margins while improving service

Insight Spotlight: PAC Research & Fujitsu Perspective

Concise overview of the PAC whitepaper findings and Fujitsu’s view on operational excellence in retail.

Dessert & Open Discussion

Open Q&A, experience-sharing, and exploration of opportunities and barriers.

Wrap-Up & Reflections

Closing thoughts, key takeaways, and a short pulse on what “good” looks like for the group moving forward.