Guests arrive, welcome drinks and informal introductions.

Welcome from Fujitsu, introducing PAC: scene-setting on the operational excellence challenge in modern retail.

Quick introductions from each participant to share role, priorities, and expectations for the discussion.

Guided discussion on in-store pressures, evolving customer expectations, and where AI is already making a difference.

Peer-led dialogue on:

· Connecting store operations, IT, and central functions

· Using data and AI for predictive, proactive decision-making

· Protecting margins while improving service

Concise overview of the PAC whitepaper findings and Fujitsu’s view on operational excellence in retail.

Closing thoughts, key takeaways, and a short pulse on what “good” looks like for the group moving forward.