Featuring: Rolls-Royce & Kingfisher 
Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that. ServiceNow is their AI control tower. Join us to learn more and uncover the blueprint for putting AI to work.

ServiceNow Autonomous CRM uniquely unifies data, deploys autonomous AI agents and orchestrates workflows to deliver customer outcomes like cutting quote time by 40% and reducing costs by resolving cases up to 7x faster.

ServiceNow’s Customer Service Management (CSM) uses AI agents to triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch rather than constantly switching systems and retyping responses.

ServiceNow Sales & Order Management removes friction from your sales processes and puts you back in control of your revenue engine with AI-powered workflows from lead to quote to order. See how customers are cutting cycle times, boosting seller productivity, and accelerating revenue growth with ServiceNow Sales & Order Management.

From AI Sprawl to Control: Govern ANY AI in One Platform

AI sprawl is outpacing governance. Teams deploy agents and models across clouds, SaaS platforms, 3rd party, and internal systems—but most lack centralized visibility or control. Manual processes can't scale. ServiceNow AI Control Tower discovers your entire AI footprint, automates risk management through embedded workflows, identifies exposure, and proves value from day one. Organisations centralise AI strategy, eliminate manual compliance work, and show ROI —all without slowing innovation.

Ricoh's transformation journey to customer-centric digital services.

Select your roundtable of choice:

Transform Customer Care with AI

Pricing & Revenue Management best practices

Excellence in Field Service

AI best practices for MSP's

TSM - CRM for Telcos

Front & back-office integration made easy

Agentic AI and beyond

Getting your data ready for AI and workflows

Danilo McGarry is an authority on artificial intelligence and digital transformation, and an influential voice on

intelligent automation. He has worked with some of the world’s biggest companies across a range of sectors on AI

projects and processes, including during his time as Head of AI at Citigroup, and Head of AI at UnitedHealth Group.

Join us for an interactive session on transforming AI from concept to measurable business value.  This session is for both customers and new to ServiceNow.

Rapid Deployment to ROI – Discover strategies for moving from pilot to production quickly while achieving positive returns in your first quarter through reduced costs and improved efficiency

Connect Consumption to Business Value – Learn how to translate AI adoption metrics into tangible outcomes: cost savings, revenue growth, and operational improvements that executives understand

Build the AI Flywheel – Understand how initial success creates momentum, expanding from out-of-the-box capabilities to custom agents and new use cases across IT, HR, Security, and Finance

Three Keys to Success – Start with business goals (not tech roadmaps), set clear product expectations, and build internal AI capability through experiential learning

Avoid Common Pitfalls – Explore what works versus what doesn't: capability building approaches, balancing innovation speed with governance, and navigating multi-platform AI environments

How Arqiva drives engagement, adoption and business outcomes with Impact.

Join us for an interactive session on transforming AI from concept to measurable business value.  This session is for both customers and new to ServiceNow.

Rapid Deployment to ROI – Discover strategies for moving from pilot to production quickly while achieving positive returns in your first quarter through reduced costs and improved efficiency

Connect Consumption to Business Value – Learn how to translate AI adoption metrics into tangible outcomes: cost savings, revenue growth, and operational improvements that executives understand

Build the AI Flywheel – Understand how initial success creates momentum, expanding from out-of-the-box capabilities to custom agents and new use cases across IT, HR, Security, and Finance

Three Keys to Success – Start with business goals (not tech roadmaps), set clear product expectations, and build internal AI capability through experiential learning

Avoid Common Pitfalls – Explore what works versus what doesn't: capability building approaches, balancing innovation speed with governance, and navigating multi-platform AI environments

Discover how retailers use ServiceNow to unify store operations, customer service, and field teams on one AI platform. Store associates get instant answers and escalate issues to HQ in seconds. Service agents see the full customer context without toggling between systems. Field teams coordinate directly with stores to resolve issues fast. AI agents handle routine requests and crush the busywork, freeing your teams to focus on high-impact service. The result? Every store runs like your best store and your customers keep coming back.

This session explores how AI and human intelligence work together to build government that adapts in days, not years. See how leading agencies orchestrate workflows across departments, maintain compliance with AI governance, and deploy a single configurable platform that responds to shifting community needs, keeping human oversight at the center of every decision.

Financial institutions are trapped in a Patchwork Enterprise - thousands of disconnected systems create a friction tax where fragmented data prevents AI from orchestrating action. This is why 95% of AI investments fail to deliver ROI. This session explores how ServiceNow unifies workflows across risk, operations, and customer experience so AI agents are built into work, not bolted on. Learn how firms connect data without moving it, govern every agent with audit-ready controls, and prove ROI through autonomous workflows that complete work.

As manufacturers grow globally and move toward service-led revenue models, CRM alone can’t keep up with the complexity of sales, service, and customer expectations. Sales teams, service organisations, and partners must manage order fulfillment, service cases, warranties, quality issues, and customer commitments across disconnected systems, while leaders lack visibility into customer impact and revenue risk. Join us to see how AI is becoming the control tower for manufacturing sales and service—connecting data, prioritising work by business impact, and orchestrating end-to-end workflows across service, quality, and sales. You’ll learn how manufacturers use AI agents and unified workflows to improve uptime, accelerate service resolution, and protect revenue without adding tools or manual effort.

Autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations to put AI agents to work across all IT workflows.

ServiceNow Autonomous CRM uniquely unifies data, deploys autonomous AI agents and orchestrates workflows to deliver customer outcomes like cutting quote time by 40% and reducing costs by resolving cases up to 7x faster.

Featuring National Grid

How can you eliminate blind spots and reduce exposure against AI-enabled adversaries? See how our latest innovations can drive zero control failures, zero exploitable.