ServiceNow + 3CLogic: Unifying Campus Services to Empower Students, Faculty, and Staff

The best service interaction is the one that resolves before it becomes a problem. At universities, where every department operates on its own system and every semester brings a new surge, that takes more than good intentions. It takes AI that acts.

See how ServiceNow and 3CLogic bring Voice AI and agentic workflows together on one platform to automate routine requests at scale, eliminate friction across Campus Services, Public Affairs, and University Health, and free your team to focus on the work that actually requires human expertise.

What you'll learn:

How AI agents autonomously handle high-volume requests from triage through resolution across every campus touchpoint
How connected data eliminates cold transfers and repeat contacts for students, faculty, and staff
How to optimize live agent experiences so your team spends time on complex, high-value interactions
How to scale service delivery across seasonal peaks without adding headcount

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Select a session

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Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

Tristan Nieves

CRM Solutions Consultant - US Higher Education
ServiceNow

Alex Althaus

Sr Mgr, CRM Solution Consulting, US State + Local Government & Higher Education
ServiceNow

Guillaume Seynhaeve

3CLogic Head of Marketing and Alliances
3CLogic

ServiceNow + 3CLogic: Unifying Campus Services to Empower Students, Faculty & Staff

One Platform. Every Student. Connected.