High Level Agenda: ServiceNow AI Summit Charlotte

Monday, February 23, 2026
8:30 AM - 9:00 AM	Arrivals, Breakfast, and Registration More Info
9:00 AM - 4:00 PM	AI-Powered Security Exposure Management [USEM] \| E219 A-B More Info	From Vision to Value: Building AI Agents on ServiceNow \| E212 A-D More Info		Put AI to Work(shop) for Service Operations \| E219 C-D More Info		Unlock Value with AI Driven CMDB Data Foundations \| E216 A-D More Info		Putting AI Agents to Work to Increase Employee Productivity \| E217 More Info
Tuesday, February 24, 2026
8:30 AM - 9:30 AM	Arrivals, Breakfast, and Registration More Info
9:00 AM - 10:15 AM	ServiceNow Exchange Roundtable \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, Now Assist and CSM More Info
9:30 AM - 10:15 AM	How Financial Services Deliver Frictionless CX with AI Agents More Info		Power the Future of Patient Care & Treatment Innovation with AI-powered Workflows More Info		From CRM to Control Tower: How AI Is Transforming Manufacturing Sales & Service More Info		Don't Just Build AI. Run Your Tech Business on It. More Info
10:30 AM - 11:30 AM	Keynote \| The AI Control Tower: Your Blueprint for Business Reinvention More Info
11:30 AM - 12:45 PM	Lunch More Info				Diversity in Tech Lunch More Info
12:45 PM - 1:15 PM	Reduce Downtime Without Adding Complexity Across Your Production Environment More Info		Introducing the AI Front Door - Where Work Actually Gets Done More Info		RapDev \| Governing AI on ServiceNow: A Practical Intro to AI Control Tower More Info		RapDev \| From Copilots to Autonomous AI: The Two Foundations You Can’t Skip More Info
1:30 PM - 2:00 PM	Autonomous IT: Focus People on What Matters More Info		Autonomous HR: From Routing Tasks to Resolving Them More Info		Accelerate Sales Workflows with AI: From Lead to Quote to Order More Info		Workflow Data Fabric: Connect, contextualize, and control your data More Info
2:00 PM - 3:30 PM	ServiceNow Exchange Roundtable \| CMDB + CSDM: Building the Foundation for AI-Ready Operations More Info
2:15 PM - 2:45 PM	From AI Sprawl to Control: Govern ANY AI in One Platform More Info		The Best Incident is a Prevented Incident: Learn How to Prevent, Not React More Info		Autonomous Employee Experience: How AI Agents Free Your People for Strategic Work More Info		Stop juggling ITAM tools: One platform for hardware, software, and cloud More Info
3:00 PM - 3:30 PM	Data & Analytics: Get Your Data AI-Ready for Real Business Impact More Info		Vibe Code Enterprise Apps From Idea to Production More Info		Reimagine CRM to Drive Loyalty and Revenue More Info		Autonomous Risk & Security: From Chaos to Confidence More Info
3:30 PM - 4:30 PM	Networking Reception and Expo More Info