Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.
ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.
Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.
Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!
Join our experts for a hands-on workshop on Monday, February 23, 2026. This full-day event brings together customers like you for a collaborative session where you'll work directly in the platform to learn tips and tricks, best practices, and powerful strategies that maximize your ServiceNow investment. Experience firsthand how ServiceNow acts as the AI control tower for business reinvention, with a unified platform that delivers powerful outcomes across every corner of the enterprise.
ServiceNow AI Summits and Learning Labs are free to attend events.
We hope you'll join us!
Join our leaders as they reveal their groundbreaking plans for ServiceNow and the game-changing impact of AI. Get the insights you need to shape your organization's AI journey.
Learn how authentic leadership creates pathways for underrepresented talent and gain practical strategies to mentor, sponsor, and build a legacy for future diverse leaders.
Elevate your AI game with best practices and inspiring success stories—straight from top industry experts and partners.
Swap stories, tackle questions, and absorb the collective intelligence of the ServiceNow community.
To see the detailed agenda of each lab, please click on the magnifying glass.
| 8:30 AM - 9:00 AM | ||
|---|---|---|
| Arrivals, Breakfast, and Registration | Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions. | |
| 9:00 AM - 4:00 PM | ||
| AI-Powered Security Exposure Management [USEM] | Discover Unified Security Exposure Management (USEM), ServiceNow’s AI-powered solution that unifies vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in one platform. In this interactive workshop, you’ll gain hands-on experience with the Security Exposure Management Workspace—learning how to prioritize exploitable risks using Generative AI insights, streamline remediation workflows, and operationalize standardized configurations. Walk away with practical skills and strategies to reduce risk faster and build a scalable, consistent security program.
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| Put AI to Work(shop) for Service Operations | See how you can start the journey to AI enabled Service Operations. Gain hands-on experience with ServiceNow® Now Assist for Service Operations in this one-day workshop. Learn to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. Discover how to increase efficiency through automatic chat summarization, incident resolution, and knowledge article generation. Explore building agentic skills with the Now Assist Skill Kit and learn about our vision and roadmap for ServiceNow AI Agents.
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| Putting AI Agents to Work to Increase Employee Productivity | Putting AI to work for your people will increase productivity within your organization. In this one-day, hands-on workshop you will learn to build AI Agents and put them to use within HR workflows. Through the creation of an Agentic Workflow (Use Case), an AI Agent, and Tools to support that Agent, you will be able to use a working scenario and better understand how AI can aid work in your organization.
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| From Vision to Value: Building AI Agents on ServiceNow | Gain hands-on experience with ServiceNow® Agents on the platform with this workshop. Learn to enhance engagement and boost productivity with ServiceNow® AI Agents. Explore building your own AI Agents and learn about our vision and roadmap for ServiceNow AI Agents and workflow data fabric to deliver services autonomously.
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| Unlock Value with AI Driven CMDB Data Foundations | Learn how the ServiceNow AI Platform can accelerate your journey to Autonomous IT by strengthening your data foundation for Service Operations. In this Data Foundations workshop, you’ll explore how AI-driven ingestion, governance, and insights improve technology inventory and dependency accuracy, reduce operational risk, and boost IT efficiency across the enterprise. You’ll also gain practical strategies to align your CMDB with the Common Service Data Model (CSDM) on the ServiceNow AI platform, streamline data onboarding from multiple sources, and establish scalable governance to optimize IT operations. Take away actionable techniques and technical expertise that drive real business outcomes.
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| 8:30 AM - 9:00 AM | ||
|---|---|---|
| Arrivals, Breakfast, and Registration | Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions. | |
| 9:00 AM - 10:15 AM | ||
| ServiceNow Exchange Roundtable | From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM, Now Assist and CSM | Accelerating your ServiceNow implementation starts with understanding the common factors that can slow go-live—and the strategies successful customers use to avoid them. Over-customization, unclear ownership, platform complexity, and readiness gaps quietly delay go-live and slow time-to-value across IT and Customer Service workflows. Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges around product implementation and adoption for your IT and customer workflows.
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| 9:30 AM - 10:15 AM | ||
| How Financial Services Deliver Frictionless CX with AI Agents | Financial institutions are trapped in a Patchwork Enterprise—thousands of disconnected systems create a friction tax where fragmented data prevents AI from orchestrating action. This is why 95% of AI investments fail to deliver ROI. This session explores how ServiceNow unifies workflows across risk, operations, and customer experience so AI agents are built into work, not bolted on. Learn how firms connect data without moving it, govern every agent with audit-ready controls, and prove ROI through autonomous workflows that complete work. | |
| Power the Future of Patient Care & Treatment Innovation with AI-powered Workflows | Healthcare and life sciences orgs spent years and millions connecting systems. But when workflows break, data scatters, risk climbs, and outcomes suffer. Clinical ops stall. Production floors go dark. Plan members wait. Teams toggle screens and manually chase what should flow automatically. | |
| Don't Just Build AI. Run Your Tech Business on It. | Tech providers are investing heavily in building AI, but many still run their business with manual work, disconnected teams, and reactive processes. That gap is where margins erode and customer value breaks down. Learn how tech providers are using AI inside their own operations to change how work gets done across support, service delivery, and customer success. See how running the business on AI helps teams act faster, reduce complexity, and deliver customer value consistently over time. | |
| From CRM to Control Tower: How AI Is Transforming Manufacturing Sales & Service | As manufacturers grow globally and move toward service-led revenue models, CRM alone can’t keep up with the complexity of sales, service, and customer expectations. Sales teams, service organizations, and partners must manage order fulfillment, service cases, warranties, quality issues, and customer commitments across disconnected systems, while leaders lack visibility into customer impact and revenue risk. Join us to see how AI is becoming the control tower for manufacturing sales and service—connecting data, prioritizing work by business impact, and orchestrating end-to-end workflows across service, quality, and sales. You’ll learn how manufacturers use AI agents and unified workflows to improve uptime, accelerate service resolution, and protect revenue without adding tools or manual effort. | |
| 10:30 AM - 11:30 AM | ||
| Keynote | The AI Control Tower: Your Blueprint for Business Reinvention | Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that.
ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business.
Join us to learn more and uncover the blueprint for putting AI to work. | |
| 11:30 AM - 12:45 PM | ||
| Diversity in Tech Lunch | Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders. | |
| 12:00 PM - 1:00 PM | ||
| Lunch | Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos. | |
| 12:45 PM - 1:15 PM | ||
| Sponsor Sessions | Explore innovative solutions and hear from our sponsors as they share insights, demos, and expertise to help you maximize your ServiceNow investment. | |
| 1:30 PM - 2:00 PM | ||
| Autonomous HR: From Routing Tasks to Resolving Them | HR teams are drowning in manual busywork—approvals, tickets, fragmented systems. ServiceNow's AI control tower for business reinvention changes that. Our AI Agents don't just search or summarize; they autonomously complete work end-to-end across HR, IT, and workplace. From agentic onboarding to instant case resolution to HRBP automation, every employee journey flows without gaps. HR shifts from firefighting to strategy. Managers reclaim time for coaching. Employees get 24/7 support with zero friction. Autonomous HR isn't a future state—it's operational today. | |
| Autonomous IT: Focus People on What Matters | IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations. You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero T1 incidents, Zero outages, Zero asset issues, Zero severe breaches, and Zero strategy drift. | |
| Workflow Data Fabric: Connect, contextualize, and control your data | Most companies' data is not AI-ready. It’s siloed, lacks context, and is ungoverned. ServiceNow Workflow Data Fabric is the only AI-ready data fabric that connects, contextualizes, and controls your enterprise data in real time: so AI agents can actually take action, not just answer questions. See why thousands of customers rely on Workflow Data Fabric to execute billions of transactions, power millions of workflows, and deliver AI agents that can move from insight to action on one platform. | |
| Accelerate Sales Workflows with AI: From Lead to Quote to Order | Does your team spend more time fighting broken sales processes than closing deals? Complex quoting drags on, forecasts are guesswork, approvals get lost between systems, and order handoffs require constant follow-up. ServiceNow Sales & Order Management eliminates these friction points and puts you back in control of your revenue engine with AI-powered workflows from lead to quote to order. See how customers are cutting cycle times, boosting seller productivity, and accelerating revenue growth. | |
| 2:00 PM - 3:30 PM | ||
| ServiceNow Exchange Roundtable | CMDB + CSDM: Building the Foundation for AI-Ready Operations | Confident decisions on the ServiceNow Platform start with trusted data. Dive into how the Common Services Data Model (CSDM) and CMDB work together to create a reliable foundation for visibility, alignment, and scale. Learn what it really takes to implement and evolve a CMDB—how to define scope, tailor CSDM to your environment, and move beyond setup to sustained adoption and value. Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges—whether you’re standing up a CMDB or working to make an existing one deliver more impact.
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| 2:15 PM - 2:45 PM | ||
| Stop juggling ITAM tools: One platform for hardware, software, and cloud | Our work heavily depends on IT assets. Yet software licenses are tracked in spreadsheets, hardware is managed in separate tools, and cloud costs spiral across providers. Audits become fire drills, renewals surprise finance, and lost hardware goes unnoticed for weeks. ServiceNow IT Asset Management unifies hardware, software, and cloud into one system with agentic AI driving lifecycle tasks to automate license reclamation, audit evidence, and requests to help you get closer to zero IT asset issues. Identify every asset, control every dollar, and transform from firefighter to strategic advisor. | |
| The Best Incident is a Prevented Incident: Learn How to Prevent, Not React | Most IT teams are stuck reacting to incidents. Autonomous Service Operations breaks that cycle. By unifying ITSM, ITOM, and employee experience with agentic AI, you correlate alerts into insights, automate resolution, and prevent outages. The result: fewer incidents, faster resolution, resilient operations. See how one platform delivers operational autonomy—without fragmentation or silos that cause incidents to grow. | |
| From AI Sprawl to Control: Govern ANY AI in One Platform | AI sprawl is outpacing governance. Teams deploy agents and models across clouds, SaaS platforms, 3rd party, and internal systems—but most lack centralized visibility or control. Manual processes can't scale. ServiceNow AI Control Tower discovers your entire AI footprint, automates risk management through embedded workflows, identifies exposure, and proves value from day one. Organizations centralize AI strategy, eliminate manual compliance work, and show ROI —all without slowing innovation. | |
| Autonomous Operations & Employee Experience: How AI Agents Free Your People for Strategic Work | Your teams spend too much time on repetitive process work—onboarding suppliers, routing approvals, chasing down data across systems. That's not just frustrating. It's expensive. Manual work across HR, Finance, and Procurement costs large enterprises an average of 290 million dollars annually. ServiceNow changes that. AI agents don't just answer questions—they complete end-to-end processes, from verifying supplier data to resolving HR cases to surfacing hidden cost savings. Your people focus on org design, sourcing strategy, and decision-making. Not data entry. | |
| 3:00 PM - 3:30 PM | ||
| Vibe Code Enterprise Apps From Idea to Production | Your backlog keeps growing while business units build shadow IT to work around you. The problem isn't developer talent—it's that you're stuck choosing between speed and control. ServiceNow App Engine with Build Agent changes this: vibe code custom apps from natural language to production on one platform where they're built, tested, deployed, and run with governance enforced automatically. Build Agent turns ideas into working applications aligned to your data models and policies, so you ship faster without creating risk. | |
| Autonomous Risk & Security: From Chaos to Confidence | Building an enterprise of trust starts with eliminating blind spots across security and risk teams. But how, when AI-enabled adversaries outpace analyst capacity? Autonomous Risk & Security unites AI agents, data, and cross-functional workflows on one platform, removing blind spots and reducing exposures —so your teams anticipate threats and stay compliant. Hear about our latest innovations and see how AI agents can drive zero control failures, zero exploitable vulnerabilities, zero severe breaches. | |
| Reimagine CRM to Drive Loyalty and Revenue | Most CRMs were designed to track activities and manage intake—but that's only half the story. The other half is where work actually gets done to resolve and fulfill customer requests. Without it, you get manual workarounds, frustrated customers, and burnt-out employees. That's where ServiceNow Autonomous CRM comes in. It unifies data, deploys AI agents that work autonomously, and orchestrates workflows to deliver customer outcomes and reduce costs. See how organizations are cutting quote time by 40% and resolving cases 7x faster. | |
| Data & Analytics: Get Your Data AI-Ready for Real Business Impact | Most organizations struggle to unlock AI’s full potential — not because AI isn’t powerful, but because the data it relies on is fragmented, unstructured, and scattered across hundreds of systems. Join us to discover how ServiceNow’s Data & Analytics solutions make your data AI-ready with next-gen infrastructure, seamless access with governance, and contextual understanding — so your AI agents aren’t just smart, they’re actually useful. You'll also hear from customers who are modernizing their data architecture to turn data insights into action on a single platform. | |
| 3:30 PM - 4:30 PM | ||
| Networking Reception and Expo | Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals. | |
Who should attend this event?
This event is designed for ServiceNow customers looking to maximize their AI investment, learn best practices, and connect with peers. Whether you're just getting started with AI or looking to scale your initiatives, you'll find valuable insights and practical strategies.
Is there a cost to attend?
This event is complimentary for registered attendees (a $125 value). If you need an invoice for your records, please email us at SNSummits26@servicenow.com
Will food be provided?
Yes! Breakfast and lunch will be provided, along with a networking reception to conclude the day.
What should I bring to the event?
Please bring a laptop to fully participate in the interactive labs and hands-on sessions. Bring only what you can carry, as no bag check is available.
Will sessions be recorded?
Sessions will not be recorded; however, slide decks for all presentations will be made available to attendees after the AI Summit concludes.
Is there parking available at the venue?
We do our best to provide parking options at every venue and will communicate specific details in the pre-event email. However, we strongly recommend utilizing public transportation or rideshare services.
Can I bring colleagues or guests?
All attendees must register online and receive a confirmation email to participate. If your colleagues are interested, please encourage them to register in advance as space is limited.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please email us at SNSummits26@servicenow.com. Canceling your registration helps us manage capacity and potentially open spots for others on the waitlist.
Can't find what you're looking for? Contact us at SNSummits26@servicenow.com
Charlotte, NC501 S College St, Charlotte, NC, United States
