Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.

Everyone is asking about AI — but moving from curiosity to confident deployment is where most organizations get stuck. Whether you are evaluating Otto, just getting started, or have begun activating AI capabilities but haven't yet seen the outcomes you expected, connect with peers and ServiceNow specialists as we get real about what it actually takes to move from AI interest to AI impact: identifying the right use cases, building the internal investment case, activating Otto across ITSM, ITOM, and CSM workflows, and measuring outcomes that resonate with the executives holding the budget.

Manufacturers are facing serious headwinds: supply chain disruptions, operational complexity, rising customer expectations, and disconnected systems. AI agents are now critical to staying competitive. Learn how ServiceNow deploys AI across CRM, the digital factory, supply chain, and employee operations on one platform to improve visibility, speed, and coordination.  

Retailers face a hard truth: half your customers walk away after just one bad shopping experience. With 80% of retail sales still in-store, running stores on fragmented systems costs you more than you think. Discover how ServiceNow connects store operations, customer service, and field service teams on one platform. Associates get answers fast. Agents see full customer context. AI handles the routine work. The result: every store runs like your best store and your customers keep coming back. 

Complex product and service bundles, multiple fulfillment teams, and systems that don't talk means one thing: orders don't land on time or complete. Worse, when delivery breaks down, you lose the margin and the customer. We'll show how leading telcos are closing the handoff failures that kill order completion rates, using unified workflows and AI to move from fragmented ops to one source of truth for every order, from lead to fulfillment to service delivery.

Are you in control of your AI? More than two-thirds of banking and insurance leaders say no, and the governance gap is widening as fast as AI adoption. Join us to see how the AI Control Tower turns governance into operational resilience and competitive advantage: govern every AI agent, deliver frictionless customer experiences, and compound trust across the bank and with your customers. Because full control over AI doesn't slow you down. It's the reason you scale.

Healthcare and life sciences orgs spent years and millions connecting systems. But when workflows break, data scatters, risk climbs, and outcomes suffer. Clinical ops stall. Production floors go dark. Plan members wait. Teams toggle screens and manually chase what should flow automatically. 
The ServiceNow AI Platform changes that. AI agents finish work, not just pass data. They pull context, make decisions, trigger next steps, and keep workflows moving without human intervention. Learn how AI agents can eliminate friction and give teams more time back for patient care and treatment innovation.

Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that.

ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business. 

Join us to learn more about how to put AI to work for people.

Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos.

Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders.

Hear from our sponsors as they share innovative solutions, industry insights, and real-world success stories that are helping organizations maximize the impact of the ServiceNow platform.

Administrative friction slows every team down. This session shows how Moveworks delivers AI-powered employee support across every system — IT, HR, facilities, and more — resolving requests conversationally, 24/7. Reclaim 2+ hours per employee each week, deflect 40% of tickets, and resolve requests in under 60 seconds. Learn why CDW, which runs Moveworks internally across 16,000+ users, takes organizations from pilot to production.

Kevin Griggs, Sr. ServiceNow Delivery Manager

Ungoverned AI improvises, overshares, and acts without the context or controls HR needs. That's liability, not productivity. ServiceNow uses an enterprise AI harness to take action across systems according to your rules. This comes to life with ServiceNow EmployeeWorks as the employee front door and autonomous HR workflows handling moments from hire to retire with predictability and control. The end result? Employees avoid busywork, managers grow their people, and HR focuses on the workforce.

IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations.  You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero-touch Support, Zero service outages, Zero asset issues, Zero severe breaches, and Zero misaligned investments.

Gone are the days of service agents toggling between five systems, reps building quotes in spreadsheets, and customers stuck in endless loops with no resolution in sight. With ServiceNow Autonomous CRM, cases resolve end-to-end without the runaround, quotes get out the door fast, and customers actually get answers — not just redirects. Join this session to see our latest product innovation in action

Non-human identities now outnumber your people 45 to one — and most aren't inventoried, governed, or even visible. That's the real attack surface of the Agentic Era, and your current stack wasn't built for it. The gap between finding a threat and actually fixing it? That's where breaches live. ServiceNow brings identity intelligence, cyber-physical asset visibility, and cross-enterprise workflows into one platform — so you see every agent, every identity, every asset, and close exposure instead of just flagging it. This is security that acts, not just alerts.

Whether your CMDB doesn't exist yet, is messy and unreliable, or is "good enough" but quietly blocking your ability to automate and scale — this roundtable is your room. Connect with peers and ServiceNow specialists as we get real about the decisions that matter most: start from scratch or fix what you have, prioritize cleanup that directly unlocks business value, implement CSDM best practices that support ITSM, ITOM, and AI capabilities, and make the ROI case to skeptical executives. Every autonomous IT outcome you're working toward runs through your CMDB.

App development is moving faster than ever, and ungoverned AI is moving with it. See how ServiceNow gives CIOs the path from Shadow AI to Sanctioned AI with Build Agent, delivering AI-native agentic development so every application lands production-ready, secure, and with AI agents already built in.

Learn the latest innovations and what's ahead for Customer Service Management (CSM) - from AI agents that handle high-volume requests end-to-end, to agentic workflows that triage, validate, and route cases before a human touches them. This session covers new capabilities across customer self-service, the agent workspace, and administration, organized around the releases shaping 2026 and beyond. You'll see how CSM connects front-office service to the teams behind it - operations, finance, field service - so work flows across departments on one platform instead of stalling in silos. Walk away with a clear view of what's available now and what's coming next.

Today’s AI falls short for employees. Copilots summarize but can’t execute while other tools break outside their own ecosystem. Employees are left stitching work across applications, chasing approvals, and finishing what AI starts. ServiceNow EmployeeWorks changes that. From one front door, employees ask ServiceNow Otto to get work done. Requests resolved, approvals routed, workflows executed, all according to your business policies, across every system in your enterprise.

Most IT teams are stuck reacting to incidents. Autonomous Service Operations breaks that cycle. By unifying ITSM, ITOM, and employee experience with agentic AI, you correlate alerts into insights, automate resolution, and prevent outages. The result: fewer incidents, faster resolution, resilient operations. See how one platform delivers operational autonomy—without fragmentation or silos that cause incidents to grow.

The attack surface is exploding. Every asset, identity, and AI agent creates pathways threat actors exploit using AI to move at machine speed. Security leaders must shift from reactive to preventive—stopping attack paths before they're exploited. Armis detects cyber assets across IT, OT, IoT, cloud, code and medical devices—revealing the ungoverned attack surface most tools miss. Veza exposes identities and access at scale, surfacing permissions and risk. Together, they close the gap between detection and prevention, stopping breaches before they occur and building resilience for the AI era.

Most AI projects stall not because the models aren't good enough, but because the data underneath isn't connected, trusted, or contextual. ServiceNow Data & Analytics solves that across the full stack: connecting any data source, governing and securing it continuously, grounding AI agents in your unique business context, and delivering insight directly in the flow of work. Understand what's new, what's next, and how it all powers the autonomous workforce.

AI agents don't fix broken processes. They run inside them. In this session, we'll walk through five real improvement opportunities — including multi-hop reassignments, SLA breaches, and AI agents that aren't performing the way you designed them to. For each one, Process Mining surfaces the data-driven context behind the problem — what's actually happening, where, and why — so you and your team can act on it in the same platform where your workflows run. You'll leave with five fixes you can apply immediately — and see the impact where it counts: resolution times, SLA compliance, and AI agent performance.

Our work heavily depends on IT assets. Yet software licenses are tracked in spreadsheets, hardware is managed in separate tools, and cloud costs spiral across providers. Audits become fire drills, renewals surprise finance, and lost hardware goes unnoticed for weeks. ServiceNow IT Asset Management unifies hardware, software, and cloud into one system with agentic AI driving lifecycle tasks to automate license reclamation, audit evidence, and requests to help you get closer to zero IT asset issues. Identify every asset, control every dollar, and transform from firefighter to strategic advisor.

Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals.