ServiceNow AI Summit Dallas

Turn curiosity into capability.
  • Monday, August 17, 2026 - Tuesday, August 18, 2026
  • Irving Convention Center at Las Colinas
speaker-area, what-to-expect-section

Event Agenda

Two days of innovation, learning, and networking

Click into each session below for more details

8:00 AM - 9:30 AM
ServiceNow Breakfast of Champions (Invite Only) 
8:30 AM - 9:30 AM
Arrivals, Breakfast, and RegistrationLevel 4
9:00 AM - 10:15 AM
Exchange Roundtable: ServiceNow Otto — From AI Curiosity to Measurable OutcomesJunior Ballroom C
9:30 AM - 10:15 AM
Power the Future of Patient Care & Treatment Innovation with AI-powered WorkflowsJunior Ballroom AB
ServiceNow for Retail: Connected Operations, Exceptional Experiences Grand Ballroom 1
Why Telco Orders Fail—And How to Close the GapGrand Ballroom 2
ServiceNow for Manufacturing: Connected Operations, Exceptional EfficiencyGrand Ballroom 6
Financial Services: Connected, Governed, Trusted AIGrand Ballroom 7
10:30 AM - 11:30 AM
Keynote | The AI Control Tower for Business ReinventionExhibit Hall B
11:30 AM - 12:45 PM
LunchExhibit Hall B
Diversity in Tech LunchJunior Ballroom AB
12:45 PM - 1:15 PM
CDW: AI-Powered Employee Support for HealthcareGrand Ballroom 6
Tanium: From Real-Time Data to Verifiable Action: Building a Zero-Touch Service Desk on Trust and Speed Grand Ballroom 1
RapDev: From AI Visibility to Agentic Action: AI Control Tower + APO Grand Ballroom 7
Atera: From detection to resolution: Autonomous IT in the enterprise Grand Ballroom 2
1:30 PM - 2:00 PM
From Assistive to Autonomous HR: Where Employees Ask, Act, AccomplishGrand Ballroom 1
Autonomous CRM: Smarter Service, Faster SalesGrand Ballroom 6
Now on Now: Turning Knowledge Management Practice Into an Enterprise CapabilityGrand Ballroom 2
Autonomous IT: Focus People on What MattersGrand Ballroom 7
2:15 PM - 2:45 PM
AI App Development: Build from anywhere. Deploy with confidenceGrand Ballroom 2
Customer Service Management: AI handles the volume, agents handle moments that matterGrand Ballroom 6
The Best Incident is a Prevented Incident: Learn How to Prevent, Not ReactGrand Ballroom 7
ServiceNow EmployeeWorks: The Employees Front Door to WorkGrand Ballroom 1
2:15 PM - 3:30 PM
Exchange Roundtable: CMDB/CSDM Foundation — Build It Right or Fix It NowJunior Ballroom C
3:00 PM - 3:30 PM
Your AI Agents Are Live. Your Workflows Are Still Broken. 5 Process Mining Fixes That Work.Grand Ballroom 7
Stop juggling ITAM tools: One platform for Hardware, Software, and CloudGrand Ballroom 1
Data & Analytics: Agent-ready data for the Autonomous WorkforceGrand Ballroom 6
Securing the AI Enterprise: Closing the Gap Between Detection and PreventionGrand Ballroom 2
3:30 PM - 4:30 PM
Networking Reception and ExpoLevel 4
6069269-6911619ab1c61.svg​Irving, TX

Irving Convention Center

500 W Las Colinas Blvd., Irving, TX, United States

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