Name
ServiceNow: Putting AI to Work for Public Services
Date & Time
Tuesday, May 12, 2026, 9:45 AM - 10:30 AM
Max Duval
Description

The UK public sector isn't short of AI ambition. What it needs now is architecture; the digital spine that connects departments, empowers people, and turns policy intent into operational reality. This session explores what genuine public sector transformation looks like when you start with people, govern with purpose, and build for the mission rather than the moment.

Max Duval
ServiceNow
VP, Solution Consulting UKI

Aaron Neil
ServiceNow
Area VP, Public Sector, UKI

Matt Clifford
Entrepreneurs First
Co-founder & Chair

Andy Matthewson
DWP
Security Product Manager

Henrik Brogger
University of Reading
Director of Digital Operations and Service Delivery

Eleanor Sugrue
ServiceNow
Global Business Services GTM Lead EMEA

Natalie Farr
Servicenow
Head of Central Government and Public Safety

Gareth Pearce
Rhondda Cynon Taf County Borough Council
Head of Technology

Tim Wheelhouse
Department for Environment, Food and Rural Affairs
Deputy Director for HR Digital and Automation

Matthew Sharpe
BAE Systems
Head of Cyber Operations

PJ Hemmaway
The University of Manchester
Chief Information Officer

Simon Brown
Met Office
Managing Director of Products and Services and Acting Chief Executive

Tom Wilcock
Keele University
Director of Transformation

Dave Thomas
Swansea University
Head of Digital Solutions

Marc Humphries
Department for Work and Pensions
Senior Product Manager

Richard Evans
Ministry of Defence DE&S
Head of Digital Live Services

Matt Philpott
NHS England
Executive Director of Technology

Caroline Tagg
ServiceNow
Senior Director CRM & Industries

Bettirose Njoki Ngugi
ServiceNow
Staff Product Manager

Camilla Vickery-Hamp
ServiceNow
Snr SC Manager