Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.
ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.
Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.
Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!
Join our experts for a hands-on workshop on Wednesday, March 4, 2026. This full-day event brings together customers like you for a collaborative session where you'll work directly in the platform to learn tips and tricks, best practices, and powerful strategies that maximize your ServiceNow investment. Experience firsthand how ServiceNow acts as the AI control tower for business reinvention, with a unified platform that delivers powerful outcomes across every corner of the enterprise.
ServiceNow AI Summits and Learning Labs are free to attend events.
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Join our leaders as they reveal their groundbreaking plans for ServiceNow and the game-changing impact of AI. Get the insights you need to shape your organization's AI journey.
Learn how authentic leadership creates pathways for underrepresented talent and gain practical strategies to mentor, sponsor, and build a legacy for future diverse leaders.
Elevate your AI game with best practices and inspiring success stories—straight from top industry experts and partners.
Expert-led, peer-to-peer discussions centered on deployment, adoption, and executing your roadmap to achieve strong business outcomes. Hear how others are driving results and walk away with strategies you can put into action right away.
March 4 Learning Lab
March 5 AI Summit
To see the detailed agenda of each lab, please click on the magnifying glass.
Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.
Discover Unified Security Exposure Management (USEM), ServiceNow’s AI-powered solution that unifies vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in one platform. In this interactive workshop, you’ll gain hands-on experience with the Security Exposure Management Workspace—learning how to prioritize exploitable risks using Generative AI insights, streamline remediation workflows, and operationalize standardized configurations. Walk away with practical skills and strategies to reduce risk faster and build a scalable, consistent security program.
What if your IT operations could run themselves? ZERO outages. ZERO asset blind spots. ZERO touch IT. ZERO strategy drift. This is Autonomous IT enabled by the ServiceNow AI Platform. In this hands-on workshop you will automate workflows across IT operations, asset, portfolio management, and service delivery. This workshop is designed for technology leaders and professionals interested in pursuing an Autonomous IT Strategy. All attendees will leave with a "ZERO" strategy to guide their organization towards Autonomous IT. Seeing is believing. Come see what's possible.
Gain hands-on experience with ServiceNow® Agents on the platform with this workshop. Learn to enhance engagement and boost productivity with ServiceNow® AI Agents. Explore building your own AI Agents and learn about our vision and roadmap for ServiceNow AI Agents and workflow data fabric to deliver services autonomously.
See how you can start the journey to AI enabled Service Operations. Gain hands-on experience with ServiceNow® Now Assist for Service Operations in this one-day workshop. Learn to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. Discover how to increase efficiency through automatic chat summarization, incident resolution, and knowledge article generation. Explore building agentic skills with the Now Assist Skill Kit and learn about our vision and roadmap for ServiceNow AI Agents.
Putting AI to work for your people will increase productivity within your organization. In this one-day, hands-on workshop you will learn to build AI Agents and put them to use within HR workflows. Through the creation of an Agentic Workflow (Use Case), an AI Agent, and Tools to support that Agent, you will be able to use a working scenario and better understand how AI can aid work in your organization.
IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations. You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero T1 incidents, Zero outages, Zero asset issues, Zero severe breaches, and Zero strategy drift.
Building an enterprise of trust starts with eliminating blind spots across security and risk teams. But how, when AI-enabled adversaries outpace analyst capacity? Autonomous Risk & Security unites AI agents, data, and cross-functional workflows on one platform, removing blind spots and reducing exposures —so your teams anticipate threats and stay compliant. Hear about our latest innovations and see how AI agents can drive zero control failures, zero exploitable vulnerabilities, zero severe breaches.
Customer service reps burn hours switching between systems, retyping responses, and chasing approvals instead of helping customers. Turnover skyrockets. Rehiring and training costs spiral. Sound familiar? Customer Service Management flips that. AI agents triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch. Cases close faster, productivity soars, and burnout drops while satisfaction climbs. Learn how to eliminate rep burnout and cut resolution time in your organization.
HR teams are drowning in manual busywork—approvals, tickets, fragmented systems. ServiceNow's AI control tower for business reinvention changes that. Our AI Agents don't just search or summarize; they autonomously complete work end-to-end across HR, IT, and workplace. From agentic onboarding to instant case resolution to HRBP automation, every employee journey flows without gaps. HR shifts from firefighting to strategy. Managers reclaim time for coaching. Employees get 24/7 support with zero friction. Autonomous HR isn't a future state—it's operational today.
Accelerating your ServiceNow implementation starts with understanding the common factors that can slow go-live—and the strategies successful customers use to avoid them. Over-customization, unclear ownership, platform complexity, and readiness gaps quietly delay go-live and slow time-to-value across IT and Customer Service workflows.
Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges around product implementation and adoption for your IT and customer workflows.
As agentic workflows move from pilot to production, visibility into real-world execution becomes critical to improving speed, efficiency, compliance, and catching hallucinations and drift early. New in Zurich Patch 5, Process Mining mines AI agent execution plan and task audit log tables so AI automation CoE teams and workflow stakeholders can see what their AI agents are doing in prod and surface and act on improvement opportunities quickly on a single AI platform. Learn how to put this powerful new capability to work for your production agentic workflows.
Your operations depend on physical assets, yet manual processes and spreadsheets leave you blind to their condition, locations, or total cost of ownership. You replace equipment unnecessarily, chase chaotic maintenance schedules, and keep buying duplicates you can't find. ServiceNow Enterprise Asset Management connects facilities, operations, IT, and finance on one platform to automate lifecycle tasks for every asset type. No more spreadsheets or guessing. Know what you own, where it is, and when it needs attention to reduce disruptions and turn asset management into a strategic advantage.
When policy changes overnight, legacy systems trap agencies in outdated processes while citizens wait months for services they need now. This session explores how AI and human intelligence work together to build government that adapts in days, not years. See how leading agencies orchestrate workflows across departments, maintain compliance with AI governance, and deploy a single configurable platform that responds to shifting community needs, keeping human oversight at the center of every decision.
Organizations struggle to turn vision into reality. ServiceNow Strategic Portfolio Management connects planning, resource and execution on one platform with real-time visibility across every initiative. ServiceNow AI Agents transform SPM into a continuous value engine, embedding intelligence so agents sense, decide, and act in real time to optimize resources and investments. This session demonstrates how go from roadmap to reality with ServiceNow.
Enterprise contact centers still struggle with disconnected CCaaS, CRM, and workflow systems, making true end‑to‑end automation difficult to achieve in practice.
In this session, Bell and Ateko share how they connect platforms like Genesys, NICE, Amazon Connect, and Google CCaaS with ServiceNow to move beyond manual handoffs and isolated interactions, toward operationally viable automation.
Moving AI from vision to value requires more than just turning on a plugin. Drawing from our first wave of Now Assist implementations, we’ll share what we’ve learned about finding the right use cases and getting to production efficiently. We’ll discuss how to provide the right context for better results and share the "gotchas" we found along the way so you can accelerate your own journey to production.
Organizations have made significant investments in ServiceNow, yet many struggle to translate platform capabilities into measurable enterprise value. At the same time, growing interest in AI and automation has created pressure to move quickly—often without a clear view of which use cases are truly ready to deliver impact.
This session focuses on how organizations can unlock value from their ServiceNow investment by building and executing a strategy that is outcomes led, value driven and AI ready.
Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that.
ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business.
Join us to learn more and uncover the blueprint for putting AI to work.
Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders.
Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos.
Most IT teams are stuck reacting to incidents. Autonomous Service Operations breaks that cycle. By unifying ITSM, ITOM, and employee experience with agentic AI, you correlate alerts into insights, automate resolution, and prevent outages. The result: fewer incidents, faster resolution, resilient operations. See how one platform delivers operational autonomy—without fragmentation or silos that cause incidents to grow.
Your backlog keeps growing while business units build shadow IT to work around you. The problem isn't developer talent—it's that you're stuck choosing between speed and control. ServiceNow App Engine with Build Agent changes this: vibe code custom apps from natural language to production on one platform where they're built, tested, deployed, and run with governance enforced automatically. Build Agent turns ideas into working applications aligned to your data models and policies, so you ship faster without creating risk.
Our work heavily depends on IT assets. Yet software licenses are tracked in spreadsheets, hardware is managed in separate tools, and cloud costs spiral across providers. Audits become fire drills, renewals surprise finance, and lost hardware goes unnoticed for weeks. ServiceNow IT Asset Management unifies hardware, software, and cloud into one system with agentic AI driving lifecycle tasks to automate license reclamation, audit evidence, and requests to help you get closer to zero IT asset issues. Identify every asset, control every dollar, and transform from firefighter to strategic advisor.
Most organizations struggle to unlock AI’s full potential — not because AI isn’t powerful, but because the data it relies on is fragmented, unstructured, and scattered across hundreds of systems. Join us to discover how ServiceNow’s Data & Analytics solutions make your data AI-ready with next-gen infrastructure, seamless access with governance, and contextual understanding — so your AI agents aren’t just smart, they’re actually useful. You'll also hear from customers who are modernizing their data architecture to turn data insights into action on a single platform.
Confident decisions on the ServiceNow Platform start with trusted data. Dive into how the Common Services Data Model (CSDM) and CMDB work together to create a reliable foundation for visibility, alignment, and scale. Learn what it really takes to implement and evolve a CMDB—how to define scope, tailor CSDM to your environment, and move beyond setup to sustained adoption and value.
Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges—whether you’re standing up a CMDB or working to make an existing one deliver more impact.
Half the workday disappears before the real work even begins, lost to chasing approvals, hunting for answers, and finishing the steps other AI tools leave behind. ServiceNow introduces an AI Front Door for employees, where a single ask, question, or search becomes finished work. Requests open. Tasks get approved. Processes run end-to-end. While ServiceNow handles the busywork, AI brings forward the moments that need you—the actions to take and the risks to address—so employees can spend their time where it matters most, doing their best work and driving the business forward.
ServiceNow deployed Now Assist to 28,000 employees and achieved nearly 90% adoption in weeks, not quarters. This was behavioral science in practice: activation design that reached our employees with right-time, right-place nudges. This session demystify the activation layer between implementation and adoption that delivers value. You'll get the playbook: designing for behavior change, building change champion and super user networks, and the metrics that actually moved the needle. We'll share what worked, what failed fast, and the replicable frameworks you can deploy today.
AI sprawl is outpacing governance. Teams deploy agents and models across clouds, SaaS platforms, 3rd party, and internal systems—but most lack centralized visibility or control. Manual processes can't scale. ServiceNow AI Control Tower discovers your entire AI footprint, automates risk management through embedded workflows, identifies exposure, and proves value from day one. Organizations centralize AI strategy, eliminate manual compliance work, and show ROI —all without slowing innovation.
Most companies' data is not AI-ready. It’s siloed, lacks context, and is ungoverned. ServiceNow Workflow Data Fabric is the only AI-ready data fabric that connects, contextualizes, and controls your enterprise data in real time: so AI agents can actually take action, not just answer questions. See why thousands of customers rely on Workflow Data Fabric to execute billions of transactions, power millions of workflows, and deliver AI agents that can move from insight to action on one platform.
Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals.
Who should attend this event?
This event is designed for ServiceNow customers looking to maximize their AI investment, learn best practices, and connect with peers. Whether you're just getting started with AI or looking to scale your initiatives, you'll find valuable insights and practical strategies.
Is there a cost to attend?
This event is complimentary for registered attendees (a $75 CAD value). If you need an invoice for your records, please email us at SNSummits26@servicenow.com
Will food be provided?
Yes! Breakfast and lunch will be provided, along with a networking reception to conclude the day.
What should I bring to the event?
Please bring a laptop to fully participate in the interactive labs and hands-on sessions. Bring only what you can carry, as no bag check is available.
Will sessions be recorded?
Sessions will not be recorded; however, slide decks for all presentations will be made available to attendees after the AI Summit concludes.
Is there parking available at the venue?
We do our best to provide parking options at every venue and will communicate specific details in the pre-event email. However, we strongly recommend utilizing public transportation or rideshare services.
Can I bring colleagues or guests?
All attendees must register online and receive a confirmation email to participate. If your colleagues are interested, please encourage them to register in advance as space is limited.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please email us at SNSummits26@servicenow.com. Canceling your registration helps us manage capacity and potentially open spots for others on the waitlist.
Can't find what you're looking for? Contact us at SNSummits26@servicenow.com
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