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Knowledge 2026
May 5 - 7, Las Vegas
AI in three days. Impact for years. Join us at Knowledge 2026 for three perfect days of hands-on labs, demos, expert sessions, and connecting with peers.
Public Services Summit London
Tuesday 12 May 2026
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Autonomous IT Workshop London
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Public Services Summit Edinburgh
Tuesday 9 June 2026
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Public Services Summit Manchester
Wednesday 1 July 2026
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User Group Meeting London
Thursday 2 July 2026
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CRM Special Interest Group London
Wednesday 8 July 2026
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World Forum London
Tuesday 30 October 2026
Experience where the world puts AI to work - October 20, Excel London. Sign up for updates so you’ll be first to know when registration opens.
NTT Data offer business and technology services, from consulting to connectivity, serving clients and industries around the world. They will be sharing their experience of deploying ServiceNow HR Service Delivery globally, covering a migration of 300+ HR services across 130+ legal entities and 140,000 employees. They'll talk through the approach they took, what they'd do differently, and the practical lessons learned along the way — including how they've used automation to reduce manual effort at scale
Glanbia is a leading global nutrition company based in Ireland, specializing in sports nutrition, lifestyle products, and nutritional ingredients. Formed in 1997, it operates in over 30 countries and distributes products to over 130 countries, with brands including Optimum Nutrition and think!®.
Renesas is an embedded semiconductor solution provider for scalable and comprehensive semiconductor solutions to automotive, industrial, infrastructure, and IoT industries. With a diverse team of over 21,000 professionals in more than 30 countries, we design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, 'To Make Our Lives Easier.'
Informed by our customer design and implementation experiences, focusing on:
• Identifying and quantifying financial, strategic and user experience benefits • Levers to drive benefit achievement • Using ServiceNow capability to track your progress • Lessons learned and avoiding the negatives
Whether implementing HRSD from scratch, or seeking to expand the application functionality, attendees will leave with hints and tips on how to construct a compelling case for change and surface benefit achievement
Employees expect workplace technology to be as seamless as the apps they use every day. If they have to switch tools to complete a task, friction is already introduced. Join this session to explore how organisations are creating unified, experience-led journeys across Slack, Teams, and web portals. Learn how to reduce friction with a one-click approach, personalise experiences at scale, and use conversational AI to create a continuous feedback loop—so work happens naturally, wherever employees are.
The future of HR starts with strong process. Join Genpact to learn why process maturity is essential to getting real value from ServiceNow and intelligent agents. This session explores how well designed HR processes create the foundation for agentic capabilities that automate work, reduce complexity, and improve employee experience, enabling HR teams to focus on higher value, strategic outcomes, no matter where they are in their ServiceNow journey.
Hear Booking.com’s journey from early AI exploration to delivering real impact in HR. Learn how we identified the right use cases, aligned stakeholders and navigated governance, legal, and data considerations to move from concept to production. Discover how AI agents and skills are streamlining employee support, improving response times and enabling more efficient HR operations. We will share key lessons learned, challenges faced, and practical insights before looking ahead at what is next on the journey.
ServiceNow EmployeeWorks connects Moveworks’ conversational AI chat and deep enterprise search with ServiceNow’s unified portal and autonomous workflows, turning intent into coordinated action across systems. Join this discovery session where we’ll you can see how Moveworks:
- Searches across systems and data stores to deliver answers your teams trust - Automates tasks end-to-end with hundreds of integrations and plugins - Enables your employees to securely use popular GPT models for enhanced productivity - Invokes AI agents to execute an endless variety of tasks, all from one surface
Got a question about your ServiceNow HR deployment you've never quite had the chance to ask? Join this informal open session with ServiceNow experts — no agenda, no slides, just an honest conversation. Bring your challenges, your curiosity, or simply drop in to hear what's on everyone else's mind.
Join this roundtable session to discuss and learn how to advance your ServiceNow HR journey. This session will begin with EDF Energy sharing their journey, challenges & learnings with use of HR Service Delivery. Attendees can join this open discussion to exchange ideas, explore best practices, and collaborate on strategies to mature their deployment.
Rupert is an experienced chief people officer and change management specialist with extensive expertise in mergers, acquisitions, digital transformation, joint ventures, and turnarounds. Having worked for and advised global multinationals like Procter & Gamble, Gillette, and A.P. Moller-Maersk, as well as nimble, private equity-backed, and family-owned businesses across diverse sectors, he'll share his insights that emphasize leading change in organisations and particularly valuable for those feeling lost in transformation initiatives.
Join your peers onsite to relax, have a drink and discuss the topics from the day with the experts and speakers.
More to announced shortly
Employee Services Performance Manager, EDF Energy
IT Product Owner HRSD, EDF Energy
HR Systems Architect, Glanbia
People & Change Transformation Partner, Kairos People & Change
Snr Principal Transformation Specialist, NTT Data Inc
Head of Global P&C Delivery, NTT DATA Inc
HR Technology Director, Renesas Electronics Corporation
Senior Manager, Solution Consulting, ServiceNow
Vice President - Core Business Workflows, ServiceNow
Director, Core Business Workflows, ServiceNow
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