Discover how the public sector is modernising services with AI, data and connected workflows to improve outcomes for Australia.
Learn from industry leaders and ServiceNow experts sharing real-world insights and best practices.
Hear directly from government leaders and practitioners on what they built, how they delivered, and the results achieved. Take away practical lessons.
Join public sector leaders for a day of practical insights and peer connection focused on productivity, cyber resilience, risk and governance, citizen service delivery, and ERP modernisation. Explore how agencies are using AI, data and connected workflows to strengthen service delivery and improve outcomes for Australia.
What We’ll Explore
Meeting heightened citizen expectations With 57% of Australians saying they would vote for a party prioritising more efficient service delivery, pressure on government has never been greater. Hear how agencies are reimagining services to meet the rising expectations of the people they serve.
Enhancing workforce productivity New research shows customer service employees in Australia spend just one day per week resolving issues. We’ll unpack what’s hindering efficiency—and the strategies, tools, and design models that can unlock capacity across frontline and back-office teams.
Modernising ERP systems for operational efficiency Learn how agencies are moving from fragmented legacy systems to integrated, intelligent platforms that improve decision-making, scalability, and long-term sustainability.
Sovereign AI in action Discover how sovereign Generative AI can accelerate impact across your agency—streamlining processes, enhancing service delivery, and ensuring responsible, transparent adoption with humans-in-the-loop and data sovereignty at the core. Check out our 2025 Federal Forum highlights:
This event is in test mode.
Please do not use this form for any real registrations. The registrations made through the test form will not be valid.
Please complete the form below to register to this event. All fields are required. For government officials, please ensure you register with your work email address.
Please fix the following errors:
For more information on how your personal data will be processed, see our Privacy Statement and Terms and Conditions.
May 27
Click on the Session Titles for more information
Who should attend this event?
Public Sector leaders looking to put AI into production and drive stronger outcomes across their organisation. Ideal for executives, practitioners, and decision-makers in IT, operations, digital transformation, customer and employee experience, and risk.
Just yourself. We’ll take care of everything else.
What is the cost to attend?
There is no cost to attend. Registration is complimentary for guests.
Will food be provided?
Yes. A light breakfast, morning tea, lunch and refreshments will be available throughout the afternoon.
Will sessions be recorded?
This is a live, in-person event only. It will not be recorded or live streamed.
Is the event accessible?
Yes. The venue supports accessible entry, seating, and facilities. If you have any specific access requirements, please let us know so we can support you on the day. Find us at info-anz@servicenow.com
Is there parking available at the venue?
The venue offers convenient access to nearby paid parking. Further details will be included in your pre-event email.
Can I bring colleagues or guests?
All guests will need to register.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please do so through the email info-anz@servicenow.com. This helps us manage capacity and potentially open spots for others on the waitlist.
Can't find what you're looking for? Contact our event team
31 Constitution Ave, Canberra 2601