Federal Forum
Resource Center
Explore the highlights from the 2025 ServiceNow Federal Forum—now available on demand. Hear how public sector leaders are using AI, data, and connected workflows to strengthen service delivery and improve citizen outcomes.
Keynote Session
ServiceNow Putting AI to Work Building Trust for Smarter Government
Turning Vision into Value: Government AI Made Real
ServiceNow Vision for the Public Good
Digitising Cyber Risk Management and System Authorisation at the Department of Home Affairs
Customer-First Public Sector
Presentation Slides
Enhancing Government Services AI Powered CRM for Mission Success
Other Resources
2025 ANZ Customer Experience Report - Public Sector Edition
Report: AI Powered Cities of the Future
Report: Enterprise AI Maturity Index 2025
Report: Driving Cybersecurity Excellence into Asia Pacific Governments
Webinar: Building Smarter Workflows with Workflow Data Fabric
Media Coverage
The Mandarin: Defence targeting tech debt, Crozier says
itnews: Lion migrates staff onboarding process from SAP into ServiceNow
itnews: Home Affairs adds SecOps to new cyber risk overhaul
InnovationAUS: DTA flags AI ‘PoC hell’ as emerging APS risk