Agenda: ServiceNow Canadian Public Sector Forum 2025

Thursday, June 19, 2025
8:00 AM - 9:00 AM	Registration, Breakfast and Morning Networking
9:00 AM - 9:40 AM	Breakout A Put the ServiceNow AI platform to work for defense & intelligence	Breakout B Power the mission with CRM	Breakout C Scale AI across the enterprise with learning from Now on Now	Breakout D Put AI to work for people with Workflow Design Studio	Breakout E Streamline to scale Reduce technology costs with AI Driven application rationalization
9:40 AM - 10:00 AM	Transition Break
10:00 AM - 10:30 AM	Plenary Session ServiceNow Executive Welcome & Keynote: Putting AI to Work for Government
10:30 AM - 11:00 AM	Plenary Session Panel Discussion: Enhancing Citizen Services through Digital Innovation
11:00 AM - 11:30 AM	Plenary Session Panel Discussion: From Ambition to Action: How AI is redefining outcomes for the Government of Canada
11:30 AM - 12:00 PM	AM Break
12:00 PM - 12:30 PM	Breakout A Follow the framework: your guide to executing a strategy for employee transformation	Breakout B Deliver efficient, effective government services at scale	Breakout C Mastering risk management: a discussion with the Bank of Canada	Breakout D Move from idea to app in minutes: real stories of natural language- based development in government	Breakout E Driving Economic Resilience and Growth through Strategic Portfolio Management with DND
12:30 PM - 1:15 PM	Lunch, Networking and Partner Zone
1:15 PM - 1:45 PM	Breakout A EY \| Managing your most critical connected assets in ServiceNow	Breakout B Ateko \| From Telco to Techco: Bell Canada’s Lessons in Transformation for the Public Sector	Breakout C Deloitte \| Elevating the Employee Experience: Onboarding at Shared Services Canada	Breakout D RSM \| Unlocking the Chains: Alberta’s Bold Break from Legacy IT App Debt with ServiceNow and RSM	Breakout E Snowflake \| Putting AI to Work for People: Enabling Government with Snowflake and ServiceNow
2:00 PM - 2:30 PM	Breakout A Leverage data strategy to boost efficiency: a story from Export Development Canada (EDC)	Breakout B Safeguard Canada: how to enhance security operations	Breakout C Transform asset management with AI: a journey of Canadian Nuclear Laboratories	Breakout D Building together: advancing federal innovation through a ServiceNow community of practice	Breakout E Align outcomes to government priorities using value streams
2:30 PM - 3:00 PM	PM Break
3:00 PM - 4:00 PM	Closing Session : Modernization in motion: Real stories, real impact
4:00 PM - 5:00 PM	Partner Networking Reception